Nelnet has : * Continued to grant forbearances that increase my liability * Processed loan modifications without proper verification * Failed to maintain proper records that protect both borrower and cosigner rights 6. Pattern of Non-Responsiveness The primary borrower : - Has not responded to messages since XX/XX/XXXX- Has ignored XXXX emails sent in XXXX

What the CFPB Record Shows About Nelnet has : * Continued to grant forbearances that increase my liability * Processed loan modifications without proper verification * Failed to maintain proper records that protect both borrower and cosigner rights 6. Pattern of Non-Responsiveness The primary borrower : - Has not responded to messages since XX/XX/XXXX- Has ignored XXXX emails sent in XXXX

Nelnet has : * Continued to grant forbearances that increase my liability * Processed loan modifications without proper verification * Failed to maintain proper records that protect both borrower and cosigner rights 6. Pattern of Non-Responsiveness The primary borrower : - Has not responded to messages since XX/XX/XXXX- Has ignored XXXX emails sent in XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2. L, and the most recent logged activity is 2. Lack of, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Nelnet has : * Continued to grant forbearances that increase my liability * Processed loan modifications without proper verification * Failed to maintain proper records that protect both borrower and cosigner rights 6. Pattern of Non-Responsiveness The primary borrower : - Has not responded to messages since XX/XX/XXXX- Has ignored XXXX emails sent in XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "which has not worked for at least 2 years - I am unable to restore my online access without the primary borrower 's involvement - Nelnet does not send me regular statements or account information - I must call Nelnet each time I need basic account information or to make payments - Nelnet claims only the primary borrower can restore my access", and the single most common underlying issue is "Nelnet has continued to grant forbearances without my consent - Nelnet has disregarded my verbal instructions regarding forbearances on XXXX XXXX - These unauthorized forbearances have significantly increased my financial liability 4. Credit Impact and Payment Issues - A failed payment attempt by the primary borrower in XXXX damaged my credit- I have had to make payments to prevent further credit damage - Most recently".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Nelnet has : * Continued to grant forbearances that increase my liability * Processed loan modifications without proper verification * Failed to maintain proper records that protect both borrower and cosigner rights 6. Pattern of Non-Responsiveness The primary borrower : - Has not responded to messages since XX/XX/XXXX- Has ignored XXXX emails sent in XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.