Total complaints
1
Filed since In t
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows neither the university nor I certified the stated purpose of the Loans. Thus's complaint history from CFPB public records. 1 consumers have filed complaints since In t. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In t
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How neither the university nor I certified the stated purpose of the Loans. Thus's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I provided the exact language from the statute and it is explicit in that it states the indebtedness must be incurred by the taxpayer solely to pay qualified higher education expenses ''. XXXX XXXX XXXX certification of the cost of attendance does not certify that the funds were incurred solely to pay qualified higher education expenses ''. It is a gross misrepresentation of facts by Navient to state that this in any way certifies the purpose of the loan- as it is clear the university only certified the amount of the loan as it compares to the cost of attendance | 1 |
| State | Complaints |
|---|---|
| the loans do not fall into the purview of 11 U.S.C. 523 ( a ) ( 8 ) ( B ) | 1 |
| Issue | Complaints |
|---|---|
| by Navients own assertion | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
neither the university nor I certified the stated purpose of the Loans. Thus has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In t, and the most recent logged activity is In this co, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, neither the university nor I certified the stated purpose of the Loans. Thus reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I provided the exact language from the statute and it is explicit in that it states the indebtedness must be incurred by the taxpayer solely to pay qualified higher education expenses ''. XXXX XXXX XXXX certification of the cost of attendance does not certify that the funds were incurred solely to pay qualified higher education expenses ''. It is a gross misrepresentation of facts by Navient to state that this in any way certifies the purpose of the loan- as it is clear the university only certified the amount of the loan as it compares to the cost of attendance", and the single most common underlying issue is "by Navients own assertion".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating neither the university nor I certified the stated purpose of the Loans. Thus: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
neither the university nor I certified the stated purpose of the Loans. Thus has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
neither the university nor I certified the stated purpose of the Loans. Thus has a 0% timely response rate to CFPB complaints.
The most common issue reported against neither the university nor I certified the stated purpose of the Loans. Thus is "by Navients own assertion" in the "I provided the exact language from the statute and it is explicit in that it states the indebtedness must be incurred by the taxpayer solely to pay qualified higher education expenses ''. XXXX XXXX XXXX certification of the cost of attendance does not certify that the funds were incurred solely to pay qualified higher education expenses ''. It is a gross misrepresentation of facts by Navient to state that this in any way certifies the purpose of the loan- as it is clear the university only certified the amount of the loan as it compares to the cost of attendance" product category.
Read our methodology — how this data is sourced, computed, and verified.