Total complaints
1
Filed since Yest
2026 data Public-data reference. official source
NAVIENT
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows NAVIENT's complaint history from CFPB public records. 1 consumers have filed complaints since Yest. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Yest
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
NAVIENT complaint mix by product
- I received 1 100.0% – 0% relief
How NAVIENT's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I received from NAVIENT two letters stating they can not process my requests for they need additional information. They need forms/documents of income proof ( basically my taxes ). I do not mind providing this information but I provided it at the beginning of the year XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| has threaten me with Garnishment and that they will collect any of my Tax Returns. I have explained to them that I'm self-employed there is no employer and I used my Tax Returns for savings for those things that could happen. I will be honest | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| which is were my information they either misplaced or as they claim I did not sent. I am sending them my XXXX taxes again | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About NAVIENT
NAVIENT has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Yest, and the most recent logged activity is Yesterday, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, NAVIENT reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received from NAVIENT two letters stating they can not process my requests for they need additional information. They need forms/documents of income proof ( basically my taxes ). I do not mind providing this information but I provided it at the beginning of the year XXXX", and the single most common underlying issue is "which is were my information they either misplaced or as they claim I did not sent. I am sending them my XXXX taxes again".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating NAVIENT: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does NAVIENT have?
NAVIENT has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does NAVIENT respond to complaints on time?
NAVIENT has a 0% timely response rate to CFPB complaints.
What is the most common complaint about NAVIENT?
The most common issue reported against NAVIENT is "which is were my information they either misplaced or as they claim I did not sent. I am sending them my XXXX taxes again" in the "I received from NAVIENT two letters stating they can not process my requests for they need additional information. They need forms/documents of income proof ( basically my taxes ). I do not mind providing this information but I provided it at the beginning of the year XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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