CFPB · Single-product concentration
Nationwide Financial Group
52 CFPB complaints · 84.6% in "Debt collection" · top issue Communication tactics.
Nationwide Financial Group: 84.6% of 52 CFPB complaints sit in "Debt collection". Timely 67.3% · relief 3.8%. Allegations, not findings.
- Single-product concentration
- -75% filings 2013 to 2021
CFPB relief outcome brief
CCDB company nationwide-financial-group
3.8% relief · 67.3% timely · 52 filings · Debt collection
Same-product relief peers
Nearest relief peer: Merchants Acceptance Corp (3.8% relief)
Nationwide Financial Group closes 3.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Nationwide Financial Group scores strongest on timely response (43/100 percentile-benchmarked) and weakest on closed with explanation (8/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
18 / 100 percentile-benchmarked
3.8% of complaints closed with relief to the consumer
Timely response
43 / 100 percentile-benchmarked
67.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
8 / 100 percentile-benchmarked
50% of complaints closed with an explanation to the consumer
How 52 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Nationwide Financial Group complaint mix by product
- Debt collection 44 84.6% – 5% relief
- Checking or 3 5.8% – 0% relief
- Vehicle loan 2 3.8% – 0% relief
- Credit card 1 1.9% – 0% relief
- Payday loan, 1 1.9% – 0% relief
- Credit reporting, 1 1.9% – 0% relief
How Nationwide Financial Group's 52 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 44 |
| Checking or savings account | 3 |
| Vehicle loan or lease | 2 |
| Credit card | 1 |
| Payday loan, title loan, or personal loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Nationwide Financial Group complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 15.4% of this company's filings
Nationwide Financial Group falling annual filings
Annual filing volume from the CFPB public database
- 2021
- 1
- -75% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 8 |
| PA | 5 |
| FL | 5 |
| OH | 3 |
| WI | 2 |
| SC | 2 |
| IL | 2 |
| CA | 2 |
| IN | 2 |
| NJ | 2 |
| CO | 2 |
| VA | 2 |
| MN | 2 |
| WA | 2 |
| NV | 2 |
| DE | 1 |
| AZ | 1 |
| MI | 1 |
| MT | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 18 |
| Taking/threatening an illegal action | 6 |
| Improper contact or sharing of info | 5 |
| Disclosure verification of debt | 4 |
| Cont'd attempts collect debt not owed | 4 |
| Attempts to collect debt not owed | 4 |
| False statements or representation | 3 |
| Managing an account | 2 |
| Delinquent account | 1 |
| Problems at the end of the loan or lease | 1 |
| Opening an account | 1 |
| Charged fees or interest you didn't expect | 1 |
| Managing the loan or lease | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 4 | 100% |
| 2014 | 35 | 88.6% |
| 2017 | 4 | 0% |
| 2018 | 6 | 0% |
| 2019 | 2 | 0% |
| 2021 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Nationwide Financial Group filings cluster in one product
Nationwide Financial Group's 52 logged complaints stay concentrated: only 24 states show a filing. Only 21.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2021-01-13.
Nationwide Financial Group answers 67.3% of complaints inside the CFPB's tracked window and closes 50% with a written explanation. 3.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Nationwide Financial Group.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Nationwide Financial Group: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 52.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 67.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Nationwide Financial Group (67.3% timely; 3.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration