Nationwide Financial Group
52 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Nationwide Financial Group complaint mix by product
- Debt collection 44 84.6% – 5% relief
- Checking or 3 5.8% – 0% relief
- Vehicle loan 2 3.8% – 0% relief
- Credit card 1 1.9% – 0% relief
- Payday loan, 1 1.9% – 0% relief
- Credit reporting, 1 1.9% – 0% relief
How Nationwide Financial Group's 52 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 44 |
| Checking or savings account | 3 |
| Vehicle loan or lease | 2 |
| Credit card | 1 |
| Payday loan, title loan, or personal loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 8 |
| PA | 5 |
| FL | 5 |
| OH | 3 |
| WI | 2 |
| SC | 2 |
| IL | 2 |
| CA | 2 |
| IN | 2 |
| NJ | 2 |
| CO | 2 |
| VA | 2 |
| MN | 2 |
| WA | 2 |
| NV | 2 |
| DE | 1 |
| AZ | 1 |
| MI | 1 |
| MT | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 18 |
| Taking/threatening an illegal action | 6 |
| Improper contact or sharing of info | 5 |
| Disclosure verification of debt | 4 |
| Cont'd attempts collect debt not owed | 4 |
| Attempts to collect debt not owed | 4 |
| False statements or representation | 3 |
| Managing an account | 2 |
| Delinquent account | 1 |
| Problems at the end of the loan or lease | 1 |
| Opening an account | 1 |
| Charged fees or interest you didn't expect | 1 |
| Managing the loan or lease | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 4 | 100% |
| 2014 | 35 | 88.6% |
| 2017 | 4 | 0% |
| 2018 | 6 | 0% |
| 2019 | 2 | 0% |
| 2021 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Nationwide Financial Group
Nationwide Financial Group's 52 logged complaints stay concentrated: only 24 states show a filing on record. Only 21.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2021-01-13.
Nationwide Financial Group answers 67.3% of complaints inside the CFPB's tracked window and closes 50% with a written explanation. 3.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Nationwide Financial Group.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Nationwide Financial Group have?
52, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Nationwide Financial Group respond to complaints on time?
67.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Nationwide Financial Group?
"Communication tactics", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.