Total complaints
1
Filed since Last
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows NATIONAL ASSOCIATION,TX,760XX,,Consent provided,Web,2020-03-10,Closed with explanation,Yes,N/A,3561123's complaint history from CFPB public records. 1 consumers have filed complaints since Last. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Last
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How NATIONAL ASSOCIATION,TX,760XX,,Consent provided,Web,2020-03-10,Closed with explanation,Yes,N/A,3561123's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| there is the fact that I had to be walked through the process to sign up for a minimum payment to be made because it is labeled in a misleading way that makes it very hard to discern that it is the minimum payment option. Not having this as a more easily found choice caused me two months of underpayment fees | 1 |
| Issue | Complaints |
|---|---|
| after spending 49 minutes on the phone trying to get everything set with an associate | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
NATIONAL ASSOCIATION,TX,760XX,,Consent provided,Web,2020-03-10,Closed with explanation,Yes,N/A,3561123 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Last, and the most recent logged activity is Lastly, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, NATIONAL ASSOCIATION,TX,760XX,,Consent provided,Web,2020-03-10,Closed with explanation,Yes,N/A,3561123 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "there is the fact that I had to be walked through the process to sign up for a minimum payment to be made because it is labeled in a misleading way that makes it very hard to discern that it is the minimum payment option. Not having this as a more easily found choice caused me two months of underpayment fees", and the single most common underlying issue is "after spending 49 minutes on the phone trying to get everything set with an associate".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating NATIONAL ASSOCIATION,TX,760XX,,Consent provided,Web,2020-03-10,Closed with explanation,Yes,N/A,3561123: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
NATIONAL ASSOCIATION,TX,760XX,,Consent provided,Web,2020-03-10,Closed with explanation,Yes,N/A,3561123 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
NATIONAL ASSOCIATION,TX,760XX,,Consent provided,Web,2020-03-10,Closed with explanation,Yes,N/A,3561123 has a 0% timely response rate to CFPB complaints.
The most common issue reported against NATIONAL ASSOCIATION,TX,760XX,,Consent provided,Web,2020-03-10,Closed with explanation,Yes,N/A,3561123 is "after spending 49 minutes on the phone trying to get everything set with an associate" in the "there is the fact that I had to be walked through the process to sign up for a minimum payment to be made because it is labeled in a misleading way that makes it very hard to discern that it is the minimum payment option. Not having this as a more easily found choice caused me two months of underpayment fees" product category.
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