Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows NATIONAL ASSOCIATION,NC,27705,,Consent provided,Web,2021-11-10,Closed with explanation,Yes,N/A,4897276's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How NATIONAL ASSOCIATION,NC,27705,,Consent provided,Web,2021-11-10,Closed with explanation,Yes,N/A,4897276's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I was sent another letter | 1 |
| Issue | Complaints |
|---|---|
| we confirmed it was made by an authorized user on the account or someone who has permission to use the card. '' There are no other authorized users and I did not use the card to make the purchase or any purchase at XXXX XXXX on that day or the days leading up to it. '' If the physical card was used by an unauthorized user that should not make me responsible for it. Bank of America claims to protect consumers and holders of their cards | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
NATIONAL ASSOCIATION,NC,27705,,Consent provided,Web,2021-11-10,Closed with explanation,Yes,N/A,4897276 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, NATIONAL ASSOCIATION,NC,27705,,Consent provided,Web,2021-11-10,Closed with explanation,Yes,N/A,4897276 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was sent another letter", and the single most common underlying issue is "we confirmed it was made by an authorized user on the account or someone who has permission to use the card. '' There are no other authorized users and I did not use the card to make the purchase or any purchase at XXXX XXXX on that day or the days leading up to it. '' If the physical card was used by an unauthorized user that should not make me responsible for it. Bank of America claims to protect consumers and holders of their cards".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating NATIONAL ASSOCIATION,NC,27705,,Consent provided,Web,2021-11-10,Closed with explanation,Yes,N/A,4897276: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
NATIONAL ASSOCIATION,NC,27705,,Consent provided,Web,2021-11-10,Closed with explanation,Yes,N/A,4897276 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
NATIONAL ASSOCIATION,NC,27705,,Consent provided,Web,2021-11-10,Closed with explanation,Yes,N/A,4897276 has a 0% timely response rate to CFPB complaints.
The most common issue reported against NATIONAL ASSOCIATION,NC,27705,,Consent provided,Web,2021-11-10,Closed with explanation,Yes,N/A,4897276 is "we confirmed it was made by an authorized user on the account or someone who has permission to use the card. '' There are no other authorized users and I did not use the card to make the purchase or any purchase at XXXX XXXX on that day or the days leading up to it. '' If the physical card was used by an unauthorized user that should not make me responsible for it. Bank of America claims to protect consumers and holders of their cards" in the "I was sent another letter" product category.
Read our methodology — how this data is sourced, computed, and verified.