Total complaints
2
Filed since The
2026 data Public-data reference. official source
namely
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows namely's complaint history from CFPB public records. 2 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
The
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
namely complaint mix by product
- study 1 50.0% – 0% relief
- where USDT 1 50.0% – 0% relief
How namely's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| study | 1 |
| where USDT were purchased for USD and transferred in XXXX transactions to my wallet on the Trust Wallet platform. The theft was possible without my app password and 12-word security phrase | 1 |
Top States
| State | Complaints |
|---|---|
| F.R. 12 and 16 although the consumers understanding is limited as such consumer is not a Certified Public Accountant. | 1 |
| does not provide necessary information. In internet there are quite many complaints of people who lost their funds from their wallet in the Trust Wallet platform because of hacked wallets. There is also information that some people state they do not use Trust Wallet platform for storing funds because of reliability. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| its forms and publications | 1 |
| because the wallets may be drained by a malicious contract without any authorization of the owner of the funds/wallet. All that indicate the Trust Wallet has serious security vulnerabilities and they do not inform potential customers about those before they create a wallet in their platform. Such theft of funds with a malicious contract would not be possible | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About namely
namely has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is This commu, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, namely reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "study", and the single most common underlying issue is "its forms and publications".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating namely: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does namely have?
namely has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does namely respond to complaints on time?
namely has a 0% timely response rate to CFPB complaints.
What is the most common complaint about namely?
The most common issue reported against namely is "its forms and publications" in the "study" product category.
Read our methodology — how this data is sourced, computed, and verified.
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