Total complaints
1
Filed since XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows N.A.,OK,74133,,Consent provided,Web,2023-08-01,Closed with explanation,Yes,N/A,7334961's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XXXX
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How N.A.,OK,74133,,Consent provided,Web,2023-08-01,Closed with explanation,Yes,N/A,7334961's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| credit limit and cash advance limit was {$7500.00} same routine on payments consisted with no change along with same associated credit cards with Synchrony with no changes. Approximately on and around XX/XX/XXXX I requested increase since my payment history and Citi bank representative stated it appears you would qualify due to it being over 6 months and you are in great standing. I proceeded and awaited response. At end of XX/XX/XXXX | 1 |
| Issue | Complaints |
|---|---|
| I called back and they said it wasnt closed but will do so. After these incidences I received notification that my credit limit I requested to be increased was decreased to {$3800.00} when it occurred I paid extra to ensure I didnt exceed utilization rate and then I contacted Citi customer support and the representative stated this is definitely not good because you are and were in great status and I will submit an appeal for you. I submitted the appeal and waited for reply. The response from Citi was contradictory first statement stated I had derogatory delinquent payments and late payments when in fact it was false. So I reached out again to customer support to ensure this was corrected and the second response was Citi will not change the limit and its not due to your credit report. Understandably realizing I did not intentionally file a dispute but the Citi group proceeded as I did when it was not warranted. I continually paid and reached out and then the Citi bank access to previous notices related to this credit card ( which was replaced ) | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
N.A.,OK,74133,,Consent provided,Web,2023-08-01,Closed with explanation,Yes,N/A,7334961 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX XXXX , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, N.A.,OK,74133,,Consent provided,Web,2023-08-01,Closed with explanation,Yes,N/A,7334961 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "credit limit and cash advance limit was {$7500.00} same routine on payments consisted with no change along with same associated credit cards with Synchrony with no changes. Approximately on and around XX/XX/XXXX I requested increase since my payment history and Citi bank representative stated it appears you would qualify due to it being over 6 months and you are in great standing. I proceeded and awaited response. At end of XX/XX/XXXX", and the single most common underlying issue is "I called back and they said it wasnt closed but will do so. After these incidences I received notification that my credit limit I requested to be increased was decreased to {$3800.00} when it occurred I paid extra to ensure I didnt exceed utilization rate and then I contacted Citi customer support and the representative stated this is definitely not good because you are and were in great status and I will submit an appeal for you. I submitted the appeal and waited for reply. The response from Citi was contradictory first statement stated I had derogatory delinquent payments and late payments when in fact it was false. So I reached out again to customer support to ensure this was corrected and the second response was Citi will not change the limit and its not due to your credit report. Understandably realizing I did not intentionally file a dispute but the Citi group proceeded as I did when it was not warranted. I continually paid and reached out and then the Citi bank access to previous notices related to this credit card ( which was replaced )".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating N.A.,OK,74133,,Consent provided,Web,2023-08-01,Closed with explanation,Yes,N/A,7334961: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
N.A.,OK,74133,,Consent provided,Web,2023-08-01,Closed with explanation,Yes,N/A,7334961 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
N.A.,OK,74133,,Consent provided,Web,2023-08-01,Closed with explanation,Yes,N/A,7334961 has a 0% timely response rate to CFPB complaints.
The most common issue reported against N.A.,OK,74133,,Consent provided,Web,2023-08-01,Closed with explanation,Yes,N/A,7334961 is "I called back and they said it wasnt closed but will do so. After these incidences I received notification that my credit limit I requested to be increased was decreased to {$3800.00} when it occurred I paid extra to ensure I didnt exceed utilization rate and then I contacted Citi customer support and the representative stated this is definitely not good because you are and were in great status and I will submit an appeal for you. I submitted the appeal and waited for reply. The response from Citi was contradictory first statement stated I had derogatory delinquent payments and late payments when in fact it was false. So I reached out again to customer support to ensure this was corrected and the second response was Citi will not change the limit and its not due to your credit report. Understandably realizing I did not intentionally file a dispute but the Citi group proceeded as I did when it was not warranted. I continually paid and reached out and then the Citi bank access to previous notices related to this credit card ( which was replaced )" in the "credit limit and cash advance limit was {$7500.00} same routine on payments consisted with no change along with same associated credit cards with Synchrony with no changes. Approximately on and around XX/XX/XXXX I requested increase since my payment history and Citi bank representative stated it appears you would qualify due to it being over 6 months and you are in great standing. I proceeded and awaited response. At end of XX/XX/XXXX" product category.
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