N.A.,NJ,XXXXX,,Consent provided,Web,2019-02-25,Closed with explanation,Yes,N/A,3161486

What the CFPB Record Shows About N.A.,NJ,XXXXX,,Consent provided,Web,2019-02-25,Closed with explanation,Yes,N/A,3161486

N.A.,NJ,XXXXX,,Consent provided,Web,2019-02-25,Closed with explanation,Yes,N/A,3161486 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to At s, and the most recent logged activity is At some po, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, N.A.,NJ,XXXXX,,Consent provided,Web,2019-02-25,Closed with explanation,Yes,N/A,3161486 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "that I met all the requirements and I restarted the clock. In XX/XX/XXXX I called XXXX to check on the status of my progress as I was confused about why I had not received the yearly application to renew the IBP plan. I was informed that I still was not making progress as this time as I had the right loan but the wrong repayment plan. This was the second time that I realized I had again been deceived by my loan provider. I then called XXXX to inquire as to how this happened as I was laboring under the belief that I had everything in order. XXXX confirmed the consolidation was successful but that they never received the application for the IBR plan. I told them I didn't know how that was possible because 2 years ago I was told by Navient that everything was in order for the PSLF. The XXXX representative said that he was sure I was told that but that's not how it is now. He proceed to tell me that even though I don't have the IBR plan my current standard repayment plan also met the qualifications for the PSLF program. I told him he was wrong that I needed the IBR plan. He again said that the standard plan met the qualifications for the PSLF and only after my insistence and double checking his facts did he acknowledged the mistake. This was the third time I was lied to by my loan provider. I have been mislead", and the single most common underlying issue is "manipulated".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating N.A.,NJ,XXXXX,,Consent provided,Web,2019-02-25,Closed with explanation,Yes,N/A,3161486: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.