Total complaints
1
Filed since I pr
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows N.A.,NC,286XX,Older American,Consent provided,Web,2022-03-10,Closed with explanation,Yes,N/A,5308153's complaint history from CFPB public records. 1 consumers have filed complaints since I pr. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I pr
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How N.A.,NC,286XX,Older American,Consent provided,Web,2022-03-10,Closed with explanation,Yes,N/A,5308153's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| to summarize my complaint : Citi Card is deceptively adding charges to customers accounts and providing limited visibility to the charges and restricting customers ability to anticipate or correct such charges until such time as Citi Card has collected fees and interest charges that are hidden from the customer. Citi Card does not disclose that these types of transactions will be processed as cash advances | 1 |
| Issue | Complaints |
|---|---|
| subjecting the customer to higher interest rates with interest calculated from the date of purchase without any grace period | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
N.A.,NC,286XX,Older American,Consent provided,Web,2022-03-10,Closed with explanation,Yes,N/A,5308153 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I pr, and the most recent logged activity is I provided, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, N.A.,NC,286XX,Older American,Consent provided,Web,2022-03-10,Closed with explanation,Yes,N/A,5308153 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "to summarize my complaint : Citi Card is deceptively adding charges to customers accounts and providing limited visibility to the charges and restricting customers ability to anticipate or correct such charges until such time as Citi Card has collected fees and interest charges that are hidden from the customer. Citi Card does not disclose that these types of transactions will be processed as cash advances", and the single most common underlying issue is "subjecting the customer to higher interest rates with interest calculated from the date of purchase without any grace period".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating N.A.,NC,286XX,Older American,Consent provided,Web,2022-03-10,Closed with explanation,Yes,N/A,5308153: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
N.A.,NC,286XX,Older American,Consent provided,Web,2022-03-10,Closed with explanation,Yes,N/A,5308153 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
N.A.,NC,286XX,Older American,Consent provided,Web,2022-03-10,Closed with explanation,Yes,N/A,5308153 has a 0% timely response rate to CFPB complaints.
The most common issue reported against N.A.,NC,286XX,Older American,Consent provided,Web,2022-03-10,Closed with explanation,Yes,N/A,5308153 is "subjecting the customer to higher interest rates with interest calculated from the date of purchase without any grace period" in the "to summarize my complaint : Citi Card is deceptively adding charges to customers accounts and providing limited visibility to the charges and restricting customers ability to anticipate or correct such charges until such time as Citi Card has collected fees and interest charges that are hidden from the customer. Citi Card does not disclose that these types of transactions will be processed as cash advances" product category.
Read our methodology — how this data is sourced, computed, and verified.