N.A.,NC,28216,Servicemember,Consent provided,Web,2021-12-31,Closed with explanation,Yes,N/A,5060121

What the CFPB Record Shows About N.A.,NC,28216,Servicemember,Consent provided,Web,2021-12-31,Closed with explanation,Yes,N/A,5060121

N.A.,NC,28216,Servicemember,Consent provided,Web,2021-12-31,Closed with explanation,Yes,N/A,5060121 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to this, and the most recent logged activity is this was d, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, N.A.,NC,28216,Servicemember,Consent provided,Web,2021-12-31,Closed with explanation,Yes,N/A,5060121 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "called Flagstar to inform them that I was ready to resume my mortgage payment and needed them to place the pass due payments on the back of my mortgage loan. The representative explain to me that I was eligible and proceeded to asked me probing questions to determine what option was best for me. They stated I qualified and within the next few weeks I should receive a packet from them to sign and explaining the new terms along with payment amounts. Since that time I haven't received any paperwork", and the single most common underlying issue is "I called Flagstar bank and was informed that they did not complete my review and I would have to submit a loss mitigation packet. I did not request or ask for a review for loss mitigation. I would like to resume my mortgage payments. I was advised to not make any payments until my deferment review was completed. They do not want to admit that they have missed their timeline for my review and have failed to communicate with me directly since the process has started. Flagstar wants me to start my timeline all over again".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating N.A.,NC,28216,Servicemember,Consent provided,Web,2021-12-31,Closed with explanation,Yes,N/A,5060121: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.