Total complaints
1
Filed since I op
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows N.A.,CA,91331,,Consent provided,Web,2017-02-10,Closed with explanation,Yes,No,2338110's complaint history from CFPB public records. 1 consumers have filed complaints since I op. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I op
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How N.A.,CA,91331,,Consent provided,Web,2017-02-10,Closed with explanation,Yes,No,2338110's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| CA branch regarding the promotion of {$600.00} bonus after maintaining {$50000.00} for at least 90 days even there is no promotion code and just a notation on their computer system. I went out of the country ( XXXX | 1 |
| Issue | Complaints |
|---|---|
| CA. The following day XXXX XXXX called me back and was told that they need to forward my complaint to Citibank Head Office to validate the promotion and was given a dispute no. XXXX initiated on XX/XX/XXXX. As of this date there is no resolution yet regarding my complaint and its past more than 90 days already. I attempted to call directly XXXX XXXX XXXX of Citibank XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
N.A.,CA,91331,,Consent provided,Web,2017-02-10,Closed with explanation,Yes,No,2338110 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I op, and the most recent logged activity is I opened t, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, N.A.,CA,91331,,Consent provided,Web,2017-02-10,Closed with explanation,Yes,No,2338110 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "CA branch regarding the promotion of {$600.00} bonus after maintaining {$50000.00} for at least 90 days even there is no promotion code and just a notation on their computer system. I went out of the country ( XXXX", and the single most common underlying issue is "CA. The following day XXXX XXXX called me back and was told that they need to forward my complaint to Citibank Head Office to validate the promotion and was given a dispute no. XXXX initiated on XX/XX/XXXX. As of this date there is no resolution yet regarding my complaint and its past more than 90 days already. I attempted to call directly XXXX XXXX XXXX of Citibank XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating N.A.,CA,91331,,Consent provided,Web,2017-02-10,Closed with explanation,Yes,No,2338110: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
N.A.,CA,91331,,Consent provided,Web,2017-02-10,Closed with explanation,Yes,No,2338110 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
N.A.,CA,91331,,Consent provided,Web,2017-02-10,Closed with explanation,Yes,No,2338110 has a 0% timely response rate to CFPB complaints.
The most common issue reported against N.A.,CA,91331,,Consent provided,Web,2017-02-10,Closed with explanation,Yes,No,2338110 is "CA. The following day XXXX XXXX called me back and was told that they need to forward my complaint to Citibank Head Office to validate the promotion and was given a dispute no. XXXX initiated on XX/XX/XXXX. As of this date there is no resolution yet regarding my complaint and its past more than 90 days already. I attempted to call directly XXXX XXXX XXXX of Citibank XXXX" in the "CA branch regarding the promotion of {$600.00} bonus after maintaining {$50000.00} for at least 90 days even there is no promotion code and just a notation on their computer system. I went out of the country ( XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.