my wife XXXX and I visited the branch and spoke with XXXX XXXX about the promotion that she had offered and promised us. She gave us a printout telling us again that this promotion would be processed and took my phone number and said she would call me back the next morning. However

What the CFPB Record Shows About my wife XXXX and I visited the branch and spoke with XXXX XXXX about the promotion that she had offered and promised us. She gave us a printout telling us again that this promotion would be processed and took my phone number and said she would call me back the next morning. However

my wife XXXX and I visited the branch and spoke with XXXX XXXX about the promotion that she had offered and promised us. She gave us a printout telling us again that this promotion would be processed and took my phone number and said she would call me back the next morning. However has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to At a, and the most recent logged activity is At around , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, my wife XXXX and I visited the branch and spoke with XXXX XXXX about the promotion that she had offered and promised us. She gave us a printout telling us again that this promotion would be processed and took my phone number and said she would call me back the next morning. However reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my son XXXX called XXXX XXXX to inquire on the status of the promotional XXXX XXXX and was told it was in process. Several weeks passed without any communication", and the single most common underlying issue is "and was told by her specifically that it was in process".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating my wife XXXX and I visited the branch and spoke with XXXX XXXX about the promotion that she had offered and promised us. She gave us a printout telling us again that this promotion would be processed and took my phone number and said she would call me back the next morning. However: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.