Total complaints
1
Filed since Dear
2026 data Public-data reference. official source
my wife and I entered a contractual agreement with your organization
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows my wife and I entered a contractual agreement with your organization's complaint history from CFPB public records. 1 consumers have filed complaints since Dear. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Dear
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
my wife and I entered a contractual agreement with your organization complaint mix by product
- Financial Protection 1 100.0% – 0% relief
How my wife and I entered a contractual agreement with your organization's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Financial Protection Bureau | 1 |
Top States
| State | Complaints |
|---|---|
| by way of a mortgage | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Insurance explaining the ordeal. Dear Cross Country Mortgage | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About my wife and I entered a contractual agreement with your organization
my wife and I entered a contractual agreement with your organization has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Dear, and the most recent logged activity is Dear Consu, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, my wife and I entered a contractual agreement with your organization reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Financial Protection Bureau", and the single most common underlying issue is "Insurance explaining the ordeal. Dear Cross Country Mortgage".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating my wife and I entered a contractual agreement with your organization: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does my wife and I entered a contractual agreement with your organization have?
my wife and I entered a contractual agreement with your organization has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does my wife and I entered a contractual agreement with your organization respond to complaints on time?
my wife and I entered a contractual agreement with your organization has a 0% timely response rate to CFPB complaints.
What is the most common complaint about my wife and I entered a contractual agreement with your organization?
The most common issue reported against my wife and I entered a contractual agreement with your organization is "Insurance explaining the ordeal. Dear Cross Country Mortgage" in the "Financial Protection Bureau" product category.
Read our methodology — how this data is sourced, computed, and verified.
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