my realtor called to follow-up on the status of the short-sale request and was not able to speak to anyone because they stated she was not authorized. She contacted me and when I called they stated that the signature on the 3rd party authorization was not legible. Everything written was written in the same ink with the same pen. On the same day XXXX XX/XX/XXXX ) I emailed a 4th request to have XXXX XXXX XXXX realtor ) added to my account to speak on my behalf. On XX/XX/XXXX XXXX called me again frustrated because again they would not speak to her without authorization ''. By this time drawing out the length of the loan and allowing more time and interest to accumulate. She connected us on a 3-way call where I explained to the agent that she was allowed to speak on behalf of me. The agent stated that the account read that there was missing documentation in the mortgage assistance packet

What the CFPB Record Shows About my realtor called to follow-up on the status of the short-sale request and was not able to speak to anyone because they stated she was not authorized. She contacted me and when I called they stated that the signature on the 3rd party authorization was not legible. Everything written was written in the same ink with the same pen. On the same day XXXX XX/XX/XXXX ) I emailed a 4th request to have XXXX XXXX XXXX realtor ) added to my account to speak on my behalf. On XX/XX/XXXX XXXX called me again frustrated because again they would not speak to her without authorization ''. By this time drawing out the length of the loan and allowing more time and interest to accumulate. She connected us on a 3-way call where I explained to the agent that she was allowed to speak on behalf of me. The agent stated that the account read that there was missing documentation in the mortgage assistance packet

my realtor called to follow-up on the status of the short-sale request and was not able to speak to anyone because they stated she was not authorized. She contacted me and when I called they stated that the signature on the 3rd party authorization was not legible. Everything written was written in the same ink with the same pen. On the same day XXXX XX/XX/XXXX ) I emailed a 4th request to have XXXX XXXX XXXX realtor ) added to my account to speak on my behalf. On XX/XX/XXXX XXXX called me again frustrated because again they would not speak to her without authorization ''. By this time drawing out the length of the loan and allowing more time and interest to accumulate. She connected us on a 3-way call where I explained to the agent that she was allowed to speak on behalf of me. The agent stated that the account read that there was missing documentation in the mortgage assistance packet has accumulated 2 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I di, and the most recent logged activity is I did some, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, my realtor called to follow-up on the status of the short-sale request and was not able to speak to anyone because they stated she was not authorized. She contacted me and when I called they stated that the signature on the 3rd party authorization was not legible. Everything written was written in the same ink with the same pen. On the same day XXXX XX/XX/XXXX ) I emailed a 4th request to have XXXX XXXX XXXX realtor ) added to my account to speak on my behalf. On XX/XX/XXXX XXXX called me again frustrated because again they would not speak to her without authorization ''. By this time drawing out the length of the loan and allowing more time and interest to accumulate. She connected us on a 3-way call where I explained to the agent that she was allowed to speak on behalf of me. The agent stated that the account read that there was missing documentation in the mortgage assistance packet reports a 0% timely-response rate and has closed 50% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "had him added as a third party to take over the loan and now we are here. When he found out how much the mortgage company was asking him to pay he was no longer interested in keeping the property and apparently all that was paid at auction was the outstanding HOA debt. Not knowing my options at this point", and the single most common underlying issue is "I received an email that confirmed that I had requested a Mortgage Assistance application to be mailed to me. I was not given an option on the method of delivery and was told that I would need to allow sufficient time for mailing and that a realtor would have to assist me with this process. I let me broker/realtor know and we awaited the documents. On XX/XX/XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating my realtor called to follow-up on the status of the short-sale request and was not able to speak to anyone because they stated she was not authorized. She contacted me and when I called they stated that the signature on the 3rd party authorization was not legible. Everything written was written in the same ink with the same pen. On the same day XXXX XX/XX/XXXX ) I emailed a 4th request to have XXXX XXXX XXXX realtor ) added to my account to speak on my behalf. On XX/XX/XXXX XXXX called me again frustrated because again they would not speak to her without authorization ''. By this time drawing out the length of the loan and allowing more time and interest to accumulate. She connected us on a 3-way call where I explained to the agent that she was allowed to speak on behalf of me. The agent stated that the account read that there was missing documentation in the mortgage assistance packet: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.