Total complaints
1
Filed since Upon
2026 data Public-data reference. official source
my new card was still sent to my old address
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows my new card was still sent to my old address's complaint history from CFPB public records. 1 consumers have filed complaints since Upon. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Upon
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
my new card was still sent to my old address complaint mix by product
- I called 1 100.0% – 0% relief
How my new card was still sent to my old address's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I called Upgrade Bank immediately and filed a fraud claim. Despite my card being in my possession and the transactions being made online ( where a chip isnt used ) | 1 |
Top States
| State | Complaints |
|---|---|
| putting me at further risk of fraud. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| stating that my security code and address matched. However | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About my new card was still sent to my old address
my new card was still sent to my old address has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Upon, and the most recent logged activity is Upon disco, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, my new card was still sent to my old address reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called Upgrade Bank immediately and filed a fraud claim. Despite my card being in my possession and the transactions being made online ( where a chip isnt used )", and the single most common underlying issue is "stating that my security code and address matched. However".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating my new card was still sent to my old address: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does my new card was still sent to my old address have?
my new card was still sent to my old address has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does my new card was still sent to my old address respond to complaints on time?
my new card was still sent to my old address has a 0% timely response rate to CFPB complaints.
What is the most common complaint about my new card was still sent to my old address?
The most common issue reported against my new card was still sent to my old address is "stating that my security code and address matched. However" in the "I called Upgrade Bank immediately and filed a fraud claim. Despite my card being in my possession and the transactions being made online ( where a chip isnt used )" product category.
Read our methodology — how this data is sourced, computed, and verified.
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