Total complaints
1
Filed since More
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows my first payment to XXXX would be twice my last payment of {$390.00} to XXXX {$680.00} according to the FSA website and {$770.00} according to its ownhowever's complaint history from CFPB public records. 1 consumers have filed complaints since More. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since More
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How my first payment to XXXX would be twice my last payment of {$390.00} to XXXX {$680.00} according to the FSA website and {$770.00} according to its ownhowever's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| these hurdles to achieving PSLF forgiveness have multiplied for me even as my actual eligibility for the program has effectively been rendered moot. According to calculations made on the FSA website the day after I spoke with the two XXXX agents | 1 |
| State | Complaints |
|---|---|
| had XXXX XXXX allowed me to switch to an income-based plan back on XX/XX/XXXX | 1 |
| Issue | Complaints |
|---|---|
| the only PSLF-qualifying plan for which I am currently eligible | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
my first payment to XXXX would be twice my last payment of {$390.00} to XXXX {$680.00} according to the FSA website and {$770.00} according to its ownhowever has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to More, and the most recent logged activity is More distu, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, my first payment to XXXX would be twice my last payment of {$390.00} to XXXX {$680.00} according to the FSA website and {$770.00} according to its ownhowever reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "these hurdles to achieving PSLF forgiveness have multiplied for me even as my actual eligibility for the program has effectively been rendered moot. According to calculations made on the FSA website the day after I spoke with the two XXXX agents", and the single most common underlying issue is "the only PSLF-qualifying plan for which I am currently eligible".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating my first payment to XXXX would be twice my last payment of {$390.00} to XXXX {$680.00} according to the FSA website and {$770.00} according to its ownhowever: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
my first payment to XXXX would be twice my last payment of {$390.00} to XXXX {$680.00} according to the FSA website and {$770.00} according to its ownhowever has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
my first payment to XXXX would be twice my last payment of {$390.00} to XXXX {$680.00} according to the FSA website and {$770.00} according to its ownhowever has a 0% timely response rate to CFPB complaints.
The most common issue reported against my first payment to XXXX would be twice my last payment of {$390.00} to XXXX {$680.00} according to the FSA website and {$770.00} according to its ownhowever is "the only PSLF-qualifying plan for which I am currently eligible" in the "these hurdles to achieving PSLF forgiveness have multiplied for me even as my actual eligibility for the program has effectively been rendered moot. According to calculations made on the FSA website the day after I spoke with the two XXXX agents" product category.
Read our methodology — how this data is sourced, computed, and verified.