my emails went unanswered. 1 week later he finally responded by saying he was no longer with the company and was stepping away from lending all together. I was furious

What the CFPB Record Shows About my emails went unanswered. 1 week later he finally responded by saying he was no longer with the company and was stepping away from lending all together. I was furious

my emails went unanswered. 1 week later he finally responded by saying he was no longer with the company and was stepping away from lending all together. I was furious has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The Realto, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, my emails went unanswered. 1 week later he finally responded by saying he was no longer with the company and was stepping away from lending all together. I was furious reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and the appraisal was done and repairs were made by the seller and re-inspections were done. The Realtor reached out to the lender to make sure that we were on track for the closing date of XX/XX/XXXX. XX/XX/XXXX came and the lender delayed the signing to XX/XX/XXXX because she needed more documentation. The documents were submitted the day they were requested and we waited and waited. XX/XX/XXXX came and she delayed it again", and the single most common underlying issue is "the lender emailed back and said to tell them XX/XX/XXXX. I informed my current Landlord with the new date and the utility companies. XX/XX/XXXX came and she emailed stating she was submitting the documents to the underwriters and that was where the Realtor became worried because this was supposed to be submitted to the Underwriters before the inspection was done. Now I have an insurance company calling for the payment and the lender has been fired along with her assistant and her supervisor. I spoke with the President of the company on Friday and he was blown away '' trying to figure out exactly what happened. She informed me that I was denied and he stated I was denied because she ran my FHA loan under the USDA guidelines which caused the denial and he stated he would have everything fixed and I would sign for the home within 7-10 days. I explained to him that the sellers were ready to make a move and they have given me more time than they should have. We disconnected the call and I reached out to my Realtor and informed her of everything that was going on. Shortly after that I received another call from the President of the company ( XXXX XXXX ) who stated that because of a bankruptcy from XXXX that was dismissed he would not be able to help. I explained that because the bankruptcy was dismissed by me and it was over 2 years ago it shouldn't be a factor. I did not let it go because of all of the time and money we had put into this. He finally worked it out and told me I was approved for $ XXXX ( which is $ XXXX from my original pre approval ). He told me to reach out to my realtor and let her know and he sent the approval letter. I began looking again for another home and could not find anything. 3 weeks go by and nothing".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating my emails went unanswered. 1 week later he finally responded by saying he was no longer with the company and was stepping away from lending all together. I was furious: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.