Total complaints
3
Filed since On X
2026 data Public-data reference. official source
my credit file remains frozen
3 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
3 consumer complaints filed with the CFPB
This profile shows my credit file remains frozen's complaint history from CFPB public records. 3 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
3
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
my credit file remains frozen complaint mix by product
- I contacted 3 100.0% – 0% relief
How my credit file remains frozen's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I contacted Experian multiple times to remove a credit freeze from my file. I first spoke with XXXX in Experian 's Legal Department. I verified my identity with my personal information ; however | 3 |
Top States
| State | Complaints |
|---|---|
| Experian continues to hold inaccurate or fraudulent data on my credit report | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| but he stated they were incorrect. He then refused to give me any further assistance and told me to contact the Membership Department. '' When I spoke with XXXX from the Membership Dept | 3 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About my credit file remains frozen
my credit file remains frozen has accumulated 3 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/y, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, my credit file remains frozen reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I contacted Experian multiple times to remove a credit freeze from my file. I first spoke with XXXX in Experian 's Legal Department. I verified my identity with my personal information ; however", and the single most common underlying issue is "but he stated they were incorrect. He then refused to give me any further assistance and told me to contact the Membership Department. '' When I spoke with XXXX from the Membership Dept".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating my credit file remains frozen: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does my credit file remains frozen have?
my credit file remains frozen has received 3 consumer complaints filed with the Consumer Financial Protection Bureau.
Does my credit file remains frozen respond to complaints on time?
my credit file remains frozen has a 0% timely response rate to CFPB complaints.
What is the most common complaint about my credit file remains frozen?
The most common issue reported against my credit file remains frozen is "but he stated they were incorrect. He then refused to give me any further assistance and told me to contact the Membership Department. '' When I spoke with XXXX from the Membership Dept" in the "I contacted Experian multiple times to remove a credit freeze from my file. I first spoke with XXXX in Experian 's Legal Department. I verified my identity with my personal information ; however" product category.
Read our methodology — how this data is sourced, computed, and verified.
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