Total complaints
1
Filed since Upon
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows my balance and when my minimal payment was due.'s complaint history from CFPB public records. 1 consumers have filed complaints since Upon. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Upon
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How my balance and when my minimal payment was due.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Diamonds International and Comenity Bank could have reversed the interest added to my account and removed it. I explained this was stated NO WHERE on the online statement. The customer service representative then stated there were plenty of announcements on my paper bills that had been mailed to me. I explained due to my husband 's severe XXXX related diagnosis and his illness for the past 18 months | 1 |
| Issue | Complaints |
|---|---|
| out of work and unable to function. I offered to pay my balance in full | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
my balance and when my minimal payment was due. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Upon, and the most recent logged activity is Upon the s, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, my balance and when my minimal payment was due. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Diamonds International and Comenity Bank could have reversed the interest added to my account and removed it. I explained this was stated NO WHERE on the online statement. The customer service representative then stated there were plenty of announcements on my paper bills that had been mailed to me. I explained due to my husband 's severe XXXX related diagnosis and his illness for the past 18 months", and the single most common underlying issue is "out of work and unable to function. I offered to pay my balance in full".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating my balance and when my minimal payment was due.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
my balance and when my minimal payment was due. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
my balance and when my minimal payment was due. has a 0% timely response rate to CFPB complaints.
The most common issue reported against my balance and when my minimal payment was due. is "out of work and unable to function. I offered to pay my balance in full" in the "Diamonds International and Comenity Bank could have reversed the interest added to my account and removed it. I explained this was stated NO WHERE on the online statement. The customer service representative then stated there were plenty of announcements on my paper bills that had been mailed to me. I explained due to my husband 's severe XXXX related diagnosis and his illness for the past 18 months" product category.
Read our methodology — how this data is sourced, computed, and verified.