Total complaints
1
Filed since I ha
2026 data Public-data reference. official source
my accounts were locked online and I could not get through. The message stated for me to call HDFS in which I did immediately only to stay on hold for over an hour before being disconnected. I attempted again on XX/XX/XXXX with the same result. On XX/XX/XXXX I called and spoke with XXXX who kept refusing to speak to me about any other account other than the one farthest behind ( acct # : ). Every time I told her I didnt have any new information to tell her
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows my accounts were locked online and I could not get through. The message stated for me to call HDFS in which I did immediately only to stay on hold for over an hour before being disconnected. I attempted again on XX/XX/XXXX with the same result. On XX/XX/XXXX I called and spoke with XXXX who kept refusing to speak to me about any other account other than the one farthest behind ( acct # : ). Every time I told her I didnt have any new information to tell her's complaint history from CFPB public records. 1 consumers have filed complaints since I ha. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
I ha
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
my accounts were locked online and I could not get through. The message stated for me to call HDFS in which I did immediately only to stay on hold for over an hour before being disconnected. I attempted again on XX/XX/XXXX with the same result. On XX/XX/XXXX I called and spoke with XXXX who kept refusing to speak to me about any other account other than the one farthest behind ( acct # : ). Every time I told her I didnt have any new information to tell her complaint mix by product
- no show 1 100.0% – 0% relief
How my accounts were locked online and I could not get through. The message stated for me to call HDFS in which I did immediately only to stay on hold for over an hour before being disconnected. I attempted again on XX/XX/XXXX with the same result. On XX/XX/XXXX I called and spoke with XXXX who kept refusing to speak to me about any other account other than the one farthest behind ( acct # : ). Every time I told her I didnt have any new information to tell her's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| no show for vol surrender | 1 |
Top States
| State | Complaints |
|---|---|
| she kept pressing me to make a payment even though I had already explained why I was behind and why I was still not in any position to make a payment on that account at this time | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| they are stating is now between 70 and 80 days past due. In XXXX I had called HDFS and explained that I was having financial issues due to medical bills and asked for a 1 month extension. I was offered 2 if needed | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About my accounts were locked online and I could not get through. The message stated for me to call HDFS in which I did immediately only to stay on hold for over an hour before being disconnected. I attempted again on XX/XX/XXXX with the same result. On XX/XX/XXXX I called and spoke with XXXX who kept refusing to speak to me about any other account other than the one farthest behind ( acct # : ). Every time I told her I didnt have any new information to tell her
my accounts were locked online and I could not get through. The message stated for me to call HDFS in which I did immediately only to stay on hold for over an hour before being disconnected. I attempted again on XX/XX/XXXX with the same result. On XX/XX/XXXX I called and spoke with XXXX who kept refusing to speak to me about any other account other than the one farthest behind ( acct # : ). Every time I told her I didnt have any new information to tell her has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ha, and the most recent logged activity is I have two, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, my accounts were locked online and I could not get through. The message stated for me to call HDFS in which I did immediately only to stay on hold for over an hour before being disconnected. I attempted again on XX/XX/XXXX with the same result. On XX/XX/XXXX I called and spoke with XXXX who kept refusing to speak to me about any other account other than the one farthest behind ( acct # : ). Every time I told her I didnt have any new information to tell her reports a 0% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "no show for vol surrender", and the single most common underlying issue is "they are stating is now between 70 and 80 days past due. In XXXX I had called HDFS and explained that I was having financial issues due to medical bills and asked for a 1 month extension. I was offered 2 if needed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating my accounts were locked online and I could not get through. The message stated for me to call HDFS in which I did immediately only to stay on hold for over an hour before being disconnected. I attempted again on XX/XX/XXXX with the same result. On XX/XX/XXXX I called and spoke with XXXX who kept refusing to speak to me about any other account other than the one farthest behind ( acct # : ). Every time I told her I didnt have any new information to tell her: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does my accounts were locked online and I could not get through. The message stated for me to call HDFS in which I did immediately only to stay on hold for over an hour before being disconnected. I attempted again on XX/XX/XXXX with the same result. On XX/XX/XXXX I called and spoke with XXXX who kept refusing to speak to me about any other account other than the one farthest behind ( acct # : ). Every time I told her I didnt have any new information to tell her have?
my accounts were locked online and I could not get through. The message stated for me to call HDFS in which I did immediately only to stay on hold for over an hour before being disconnected. I attempted again on XX/XX/XXXX with the same result. On XX/XX/XXXX I called and spoke with XXXX who kept refusing to speak to me about any other account other than the one farthest behind ( acct # : ). Every time I told her I didnt have any new information to tell her has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does my accounts were locked online and I could not get through. The message stated for me to call HDFS in which I did immediately only to stay on hold for over an hour before being disconnected. I attempted again on XX/XX/XXXX with the same result. On XX/XX/XXXX I called and spoke with XXXX who kept refusing to speak to me about any other account other than the one farthest behind ( acct # : ). Every time I told her I didnt have any new information to tell her respond to complaints on time?
my accounts were locked online and I could not get through. The message stated for me to call HDFS in which I did immediately only to stay on hold for over an hour before being disconnected. I attempted again on XX/XX/XXXX with the same result. On XX/XX/XXXX I called and spoke with XXXX who kept refusing to speak to me about any other account other than the one farthest behind ( acct # : ). Every time I told her I didnt have any new information to tell her has a 0% timely response rate to CFPB complaints.
What is the most common complaint about my accounts were locked online and I could not get through. The message stated for me to call HDFS in which I did immediately only to stay on hold for over an hour before being disconnected. I attempted again on XX/XX/XXXX with the same result. On XX/XX/XXXX I called and spoke with XXXX who kept refusing to speak to me about any other account other than the one farthest behind ( acct # : ). Every time I told her I didnt have any new information to tell her?
The most common issue reported against my accounts were locked online and I could not get through. The message stated for me to call HDFS in which I did immediately only to stay on hold for over an hour before being disconnected. I attempted again on XX/XX/XXXX with the same result. On XX/XX/XXXX I called and spoke with XXXX who kept refusing to speak to me about any other account other than the one farthest behind ( acct # : ). Every time I told her I didnt have any new information to tell her is "they are stating is now between 70 and 80 days past due. In XXXX I had called HDFS and explained that I was having financial issues due to medical bills and asked for a 1 month extension. I was offered 2 if needed" in the "no show for vol surrender" product category.
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