Mr XXXX tells me his boss is not in. I then request his boss 's boss and he transferred me to a Ms. XXXX XXXX. I asked her if she was Mr. XXXX 's superior and she said she was the Executive Client Advocate. I explained my situation and she said she would get involved and get back to me within an hour or two. She offered no apology at all for my frustration and inconvenience.

What the CFPB Record Shows About Mr XXXX tells me his boss is not in. I then request his boss 's boss and he transferred me to a Ms. XXXX XXXX. I asked her if she was Mr. XXXX 's superior and she said she was the Executive Client Advocate. I explained my situation and she said she would get involved and get back to me within an hour or two. She offered no apology at all for my frustration and inconvenience.

Mr XXXX tells me his boss is not in. I then request his boss 's boss and he transferred me to a Ms. XXXX XXXX. I asked her if she was Mr. XXXX 's superior and she said she was the Executive Client Advocate. I explained my situation and she said she would get involved and get back to me within an hour or two. She offered no apology at all for my frustration and inconvenience. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The follow, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Mr XXXX tells me his boss is not in. I then request his boss 's boss and he transferred me to a Ms. XXXX XXXX. I asked her if she was Mr. XXXX 's superior and she said she was the Executive Client Advocate. I explained my situation and she said she would get involved and get back to me within an hour or two. She offered no apology at all for my frustration and inconvenience. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mr. XXXX calls me again and casually tells me that he heard that I had some questions about the closing. I tell him that is an understatement and that I was expected to bring a certified check to the closing for {$13000.00} when he told me the debt payoffs would be rolled into the loan. Mr. XXXX stated that he had never said that. Well", and the single most common underlying issue is "of going to their bulletin board and being told I need to submit documents that I had already submitted".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Mr XXXX tells me his boss is not in. I then request his boss 's boss and he transferred me to a Ms. XXXX XXXX. I asked her if she was Mr. XXXX 's superior and she said she was the Executive Client Advocate. I explained my situation and she said she would get involved and get back to me within an hour or two. She offered no apology at all for my frustration and inconvenience.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.