Total complaints
1
Filed since Fail
2026 data Public-data reference. official source
Mr. Cooper overcharged for services and added fees outside of their loan terms
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Mr. Cooper overcharged for services and added fees outside of their loan terms's complaint history from CFPB public records. 1 consumers have filed complaints since Fail. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
0
States Active
Fail
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Mr. Cooper overcharged for services and added fees outside of their loan terms complaint mix by product
- some servicers 1 100.0% – 0% relief
How Mr. Cooper overcharged for services and added fees outside of their loan terms's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| some servicers failed to end automatic electronic payments when an account had been closed | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I made the payment from my XXXX XXXX app directly to the lender | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Mr. Cooper overcharged for services and added fees outside of their loan terms
Mr. Cooper overcharged for services and added fees outside of their loan terms has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Fail, and the most recent logged activity is Failing to, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Mr. Cooper overcharged for services and added fees outside of their loan terms reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "some servicers failed to end automatic electronic payments when an account had been closed", and the single most common underlying issue is "I made the payment from my XXXX XXXX app directly to the lender".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Mr. Cooper overcharged for services and added fees outside of their loan terms: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Mr. Cooper overcharged for services and added fees outside of their loan terms have?
Mr. Cooper overcharged for services and added fees outside of their loan terms has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Mr. Cooper overcharged for services and added fees outside of their loan terms respond to complaints on time?
Mr. Cooper overcharged for services and added fees outside of their loan terms has a 0% timely response rate to CFPB complaints.
What is the most common complaint about Mr. Cooper overcharged for services and added fees outside of their loan terms?
The most common issue reported against Mr. Cooper overcharged for services and added fees outside of their loan terms is "I made the payment from my XXXX XXXX app directly to the lender" in the "some servicers failed to end automatic electronic payments when an account had been closed" product category.
Read our methodology — how this data is sourced, computed, and verified.
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