Total complaints
1
Filed since 1. T
2026 data Public-data reference. official source
MR. COOPER
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows MR. COOPER's complaint history from CFPB public records. 1 consumers have filed complaints since 1. T. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
1. T
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
MR. COOPER complaint mix by product
- You indicate 1 100.0% – 0% relief
How MR. COOPER's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| You indicate that an email was sent to XXXX XXXX on XX/XX/2019. However | 1 |
Top States
| State | Complaints |
|---|---|
| added this to our credit reports. They informed me that a credit counseling service was utilized and WE NEVER USED ANY TYPE OF SERVICE EVER! THIS IS STRAIGHT UP FRAUD! I IMMEDIATELY DISPUTED THIS DISPUTE RIGHT THEN AND THERE. It is notated on there. XXXX informed me that Mr. Cooper did this. In fact | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| we trust that we have addressed your concerns. the email we sent to Mr. XXXX XXXX. Please see the attached document dated XX/XX/2019. It is the email sent from our personal email to him | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About MR. COOPER
MR. COOPER has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 1. T, and the most recent logged activity is 1. The fir, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, MR. COOPER reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "You indicate that an email was sent to XXXX XXXX on XX/XX/2019. However", and the single most common underlying issue is "we trust that we have addressed your concerns. the email we sent to Mr. XXXX XXXX. Please see the attached document dated XX/XX/2019. It is the email sent from our personal email to him".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating MR. COOPER: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does MR. COOPER have?
MR. COOPER has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does MR. COOPER respond to complaints on time?
MR. COOPER has a 0% timely response rate to CFPB complaints.
What is the most common complaint about MR. COOPER?
The most common issue reported against MR. COOPER is "we trust that we have addressed your concerns. the email we sent to Mr. XXXX XXXX. Please see the attached document dated XX/XX/2019. It is the email sent from our personal email to him" in the "You indicate that an email was sent to XXXX XXXX on XX/XX/2019. However" product category.
Read our methodology — how this data is sourced, computed, and verified.
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