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MOTORS FINANCIAL ACCEPTANCE CORPORATION

3 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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3 consumer complaints filed with the CFPB

This profile shows MOTORS FINANCIAL ACCEPTANCE CORPORATION's complaint history from CFPB public records. 3 consumers have filed complaints since 2015. The company has a 100% timely response rate and has provided relief in 66.7% of cases.

3
Total Complaints
100%
Timely Response
33.3%
Disputed
66.7%
Relief Provided
1
States Active
2015
Since

Total complaints

3

Filed since 2015

Timely response

100%

CFPB-tracked response window

Relief rate

66.7%

Closed with monetary or non-monetary relief

Timely response rate 100.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 66.7%
Industry median

Share closed with monetary or non-monetary relief.

MOTORS FINANCIAL ACCEPTANCE CORPORATION complaint mix by product

Total complaints: 3

MOTORS FINANCIAL ACCEPTANCE CORPORATION complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 3 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Consumer Loan: 2 complaints (66.7%), resolution 100.0% Consumer Loan 66.7% Debt collection: 1 complaints (33.3%), resolution 0.0% Debt collection 33.3%
  • Consumer Loan 2 66.7% – 100% relief
  • Debt collection 1 33.3% – 0% relief

How MOTORS FINANCIAL ACCEPTANCE CORPORATION's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Consumer Loan 2
Debt collection 1

Top States

State Complaints
NJ 3

Top Issues

Issue Complaints
Managing the loan or lease 2
Written notification about debt 1

Yearly Trend

Year Complaints Timely
2015 2 100%
2020 1 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About MOTORS FINANCIAL ACCEPTANCE CORPORATION

MOTORS FINANCIAL ACCEPTANCE CORPORATION has accumulated 3 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2015, and the most recent logged activity is 2020-11-11, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, MOTORS FINANCIAL ACCEPTANCE CORPORATION reports a 100% timely-response rate and has closed 33.3% of cases with a written explanation to the consumer. 66.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 33.3% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Consumer Loan", and the single most common underlying issue is "Managing the loan or lease".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating MOTORS FINANCIAL ACCEPTANCE CORPORATION: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does MOTORS FINANCIAL ACCEPTANCE CORPORATION have?

MOTORS FINANCIAL ACCEPTANCE CORPORATION has received 3 consumer complaints filed with the Consumer Financial Protection Bureau.

Does MOTORS FINANCIAL ACCEPTANCE CORPORATION respond to complaints on time?

MOTORS FINANCIAL ACCEPTANCE CORPORATION has a 100% timely response rate to CFPB complaints.

What is the most common complaint about MOTORS FINANCIAL ACCEPTANCE CORPORATION?

The most common issue reported against MOTORS FINANCIAL ACCEPTANCE CORPORATION is "Managing the loan or lease" in the "Consumer Loan" product category.

Read our methodology — how this data is sourced, computed, and verified.

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