Total complaints
1
Filed since I fo
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows most likely due to me hounding them about it after my incident's complaint history from CFPB public records. 1 consumers have filed complaints since I fo. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I fo
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How most likely due to me hounding them about it after my incident's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| over XXXX in total | 1 |
| State | Complaints |
|---|---|
| and that they are at fault. They have also since completely overhauled their support options and they no longer create tickets on accounts that do not verify their identity on the website. They still have this support request as an option but the account holder gets an email and that email has very strong verbiage around the support ticket received and states If you DID NOT authorize a sign-in attempt Immediately take these security steps to secure access to your Coinbase account : 1. Remove email forwarding in your email settingsoften these third parties use email forwarding to intercept future emails 2. Create a new unique and complex email password 3. Add 2-step verification to your email ( highly recommended ) 4. Reset your Coinbase password at www.coinbase.com/password_resets/new after your email is secure 5. Respond directly to this email for account recovery instructions once these steps are complete I attempted to go through Coinbases complain program | 1 |
| Issue | Complaints |
|---|---|
| Coinbase had one option anyone could create a generic ticket on an account without verifying the identity of the account holder by simply having their email address. I took this information and submitted a XXXX XXXX for the issue as it seemed like an error on Coinbase to have that as an option. I used the XXXX website | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
most likely due to me hounding them about it after my incident has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I fo, and the most recent logged activity is I followed, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, most likely due to me hounding them about it after my incident reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "over XXXX in total", and the single most common underlying issue is "Coinbase had one option anyone could create a generic ticket on an account without verifying the identity of the account holder by simply having their email address. I took this information and submitted a XXXX XXXX for the issue as it seemed like an error on Coinbase to have that as an option. I used the XXXX website".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating most likely due to me hounding them about it after my incident: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
most likely due to me hounding them about it after my incident has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
most likely due to me hounding them about it after my incident has a 0% timely response rate to CFPB complaints.
The most common issue reported against most likely due to me hounding them about it after my incident is "Coinbase had one option anyone could create a generic ticket on an account without verifying the identity of the account holder by simply having their email address. I took this information and submitted a XXXX XXXX for the issue as it seemed like an error on Coinbase to have that as an option. I used the XXXX website" in the "over XXXX in total" product category.
Read our methodology — how this data is sourced, computed, and verified.