Total complaints
2
Filed since VIOL
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows monthly payment's complaint history from CFPB public records. 2 consumers have filed complaints since VIOL. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since VIOL
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How monthly payment's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| including : * FCRA 611 ( a ) ( 1 ) ( A ) : Failure to complete and report a lawful reinvestigation within 30 days * FCRA 611 ( a ) ( 5 ) ( A ) : Continued reporting of unverified information that must be deleted * FCRA 607 ( b ) : Failure to assure maximum possible accuracy of information * FCRA 609 ( a ) ( 1 ) & 611 ( a ) ( 7 ) : Failure to provide the Method of Verification | 2 |
| State | Complaints |
|---|---|
| and term information * Reporting an account as closed before the dispute was even submitted * Failure to provide any of the required documentation ( e.g. | 2 |
| Issue | Complaints |
|---|---|
| or account history as requested * FCRA 616617 : Willful and negligent noncompliance with federal credit reporting requirements The following issues remain unresolved : * Conflicting statuses : Charged Off | 2 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
monthly payment has accumulated 2 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to VIOL, and the most recent logged activity is VIOLATIONS, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, monthly payment reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "including : * FCRA 611 ( a ) ( 1 ) ( A ) : Failure to complete and report a lawful reinvestigation within 30 days * FCRA 611 ( a ) ( 5 ) ( A ) : Continued reporting of unverified information that must be deleted * FCRA 607 ( b ) : Failure to assure maximum possible accuracy of information * FCRA 609 ( a ) ( 1 ) & 611 ( a ) ( 7 ) : Failure to provide the Method of Verification", and the single most common underlying issue is "or account history as requested * FCRA 616617 : Willful and negligent noncompliance with federal credit reporting requirements The following issues remain unresolved : * Conflicting statuses : Charged Off".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating monthly payment: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
monthly payment has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
monthly payment has a 0% timely response rate to CFPB complaints.
The most common issue reported against monthly payment is "or account history as requested * FCRA 616617 : Willful and negligent noncompliance with federal credit reporting requirements The following issues remain unresolved : * Conflicting statuses : Charged Off" in the "including : * FCRA 611 ( a ) ( 1 ) ( A ) : Failure to complete and report a lawful reinvestigation within 30 days * FCRA 611 ( a ) ( 5 ) ( A ) : Continued reporting of unverified information that must be deleted * FCRA 607 ( b ) : Failure to assure maximum possible accuracy of information * FCRA 609 ( a ) ( 1 ) & 611 ( a ) ( 7 ) : Failure to provide the Method of Verification" product category.
Read our methodology — how this data is sourced, computed, and verified.