Total complaints
1
Filed since Appa
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Monterrey will not close out my account.,Company believes it acted appropriately as authorized by contract or law,Monterey Financial Services LLC,NJ,080XX,,Consent provided,Web,2020-03-13,Closed with explanation,Yes,N/A,3562410's complaint history from CFPB public records. 1 consumers have filed complaints since Appa. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Appa
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Monterrey will not close out my account.,Company believes it acted appropriately as authorized by contract or law,Monterey Financial Services LLC,NJ,080XX,,Consent provided,Web,2020-03-13,Closed with explanation,Yes,N/A,3562410's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XXXX assigned the contract to Monterrey Financial Services. Because of XXXX insolvency | 1 |
| Issue | Complaints |
|---|---|
| and are now in violation of the Fair Debt Collection Practices Act. I have tried numerous times to contact XXXX to get confirmation that my account is closed and have been unable to reach anyone. I have spoken to the fulfillment company Save On resorts who responded to me on behalf of XXXX which I did not understand | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Monterrey will not close out my account.,Company believes it acted appropriately as authorized by contract or law,Monterey Financial Services LLC,NJ,080XX,,Consent provided,Web,2020-03-13,Closed with explanation,Yes,N/A,3562410 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Appa, and the most recent logged activity is Apparently, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Monterrey will not close out my account.,Company believes it acted appropriately as authorized by contract or law,Monterey Financial Services LLC,NJ,080XX,,Consent provided,Web,2020-03-13,Closed with explanation,Yes,N/A,3562410 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX assigned the contract to Monterrey Financial Services. Because of XXXX insolvency", and the single most common underlying issue is "and are now in violation of the Fair Debt Collection Practices Act. I have tried numerous times to contact XXXX to get confirmation that my account is closed and have been unable to reach anyone. I have spoken to the fulfillment company Save On resorts who responded to me on behalf of XXXX which I did not understand".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Monterrey will not close out my account.,Company believes it acted appropriately as authorized by contract or law,Monterey Financial Services LLC,NJ,080XX,,Consent provided,Web,2020-03-13,Closed with explanation,Yes,N/A,3562410: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Monterrey will not close out my account.,Company believes it acted appropriately as authorized by contract or law,Monterey Financial Services LLC,NJ,080XX,,Consent provided,Web,2020-03-13,Closed with explanation,Yes,N/A,3562410 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Monterrey will not close out my account.,Company believes it acted appropriately as authorized by contract or law,Monterey Financial Services LLC,NJ,080XX,,Consent provided,Web,2020-03-13,Closed with explanation,Yes,N/A,3562410 has a 0% timely response rate to CFPB complaints.
The most common issue reported against Monterrey will not close out my account.,Company believes it acted appropriately as authorized by contract or law,Monterey Financial Services LLC,NJ,080XX,,Consent provided,Web,2020-03-13,Closed with explanation,Yes,N/A,3562410 is "and are now in violation of the Fair Debt Collection Practices Act. I have tried numerous times to contact XXXX to get confirmation that my account is closed and have been unable to reach anyone. I have spoken to the fulfillment company Save On resorts who responded to me on behalf of XXXX which I did not understand" in the "XXXX assigned the contract to Monterrey Financial Services. Because of XXXX insolvency" product category.
Read our methodology — how this data is sourced, computed, and verified.