Total complaints
1
Filed since XX/X
2026 data Public-data reference. official source
Monday Friday to replace what they believe to be a faulty hard drive. I rejected this resolution as it would require me to take a paid day off from work and wait for a technician with no guarantee that it would solve the problem. It also by definition would mean that I paid {$2000.00} for a custom laptop that is now considered refurbished since the machine would have been opened and had faulty parts replaced. My request to Citi Bank and XXXX simply asked that a new unit be shipped
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Monday Friday to replace what they believe to be a faulty hard drive. I rejected this resolution as it would require me to take a paid day off from work and wait for a technician with no guarantee that it would solve the problem. It also by definition would mean that I paid {$2000.00} for a custom laptop that is now considered refurbished since the machine would have been opened and had faulty parts replaced. My request to Citi Bank and XXXX simply asked that a new unit be shipped's complaint history from CFPB public records. 1 consumers have filed complaints since XX/X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
XX/X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Monday Friday to replace what they believe to be a faulty hard drive. I rejected this resolution as it would require me to take a paid day off from work and wait for a technician with no guarantee that it would solve the problem. It also by definition would mean that I paid {$2000.00} for a custom laptop that is now considered refurbished since the machine would have been opened and had faulty parts replaced. My request to Citi Bank and XXXX simply asked that a new unit be shipped complaint mix by product
- uninstalled/reinstalled software 1 100.0% – 0% relief
How Monday Friday to replace what they believe to be a faulty hard drive. I rejected this resolution as it would require me to take a paid day off from work and wait for a technician with no guarantee that it would solve the problem. It also by definition would mean that I paid {$2000.00} for a custom laptop that is now considered refurbished since the machine would have been opened and had faulty parts replaced. My request to Citi Bank and XXXX simply asked that a new unit be shipped's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| uninstalled/reinstalled software applications | 1 |
Top States
| State | Complaints |
|---|---|
| and in turn | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| light weight | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Monday Friday to replace what they believe to be a faulty hard drive. I rejected this resolution as it would require me to take a paid day off from work and wait for a technician with no guarantee that it would solve the problem. It also by definition would mean that I paid {$2000.00} for a custom laptop that is now considered refurbished since the machine would have been opened and had faulty parts replaced. My request to Citi Bank and XXXX simply asked that a new unit be shipped
Monday Friday to replace what they believe to be a faulty hard drive. I rejected this resolution as it would require me to take a paid day off from work and wait for a technician with no guarantee that it would solve the problem. It also by definition would mean that I paid {$2000.00} for a custom laptop that is now considered refurbished since the machine would have been opened and had faulty parts replaced. My request to Citi Bank and XXXX simply asked that a new unit be shipped has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Monday Friday to replace what they believe to be a faulty hard drive. I rejected this resolution as it would require me to take a paid day off from work and wait for a technician with no guarantee that it would solve the problem. It also by definition would mean that I paid {$2000.00} for a custom laptop that is now considered refurbished since the machine would have been opened and had faulty parts replaced. My request to Citi Bank and XXXX simply asked that a new unit be shipped reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "uninstalled/reinstalled software applications", and the single most common underlying issue is "light weight".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Monday Friday to replace what they believe to be a faulty hard drive. I rejected this resolution as it would require me to take a paid day off from work and wait for a technician with no guarantee that it would solve the problem. It also by definition would mean that I paid {$2000.00} for a custom laptop that is now considered refurbished since the machine would have been opened and had faulty parts replaced. My request to Citi Bank and XXXX simply asked that a new unit be shipped: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Monday Friday to replace what they believe to be a faulty hard drive. I rejected this resolution as it would require me to take a paid day off from work and wait for a technician with no guarantee that it would solve the problem. It also by definition would mean that I paid {$2000.00} for a custom laptop that is now considered refurbished since the machine would have been opened and had faulty parts replaced. My request to Citi Bank and XXXX simply asked that a new unit be shipped have?
Monday Friday to replace what they believe to be a faulty hard drive. I rejected this resolution as it would require me to take a paid day off from work and wait for a technician with no guarantee that it would solve the problem. It also by definition would mean that I paid {$2000.00} for a custom laptop that is now considered refurbished since the machine would have been opened and had faulty parts replaced. My request to Citi Bank and XXXX simply asked that a new unit be shipped has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Monday Friday to replace what they believe to be a faulty hard drive. I rejected this resolution as it would require me to take a paid day off from work and wait for a technician with no guarantee that it would solve the problem. It also by definition would mean that I paid {$2000.00} for a custom laptop that is now considered refurbished since the machine would have been opened and had faulty parts replaced. My request to Citi Bank and XXXX simply asked that a new unit be shipped respond to complaints on time?
Monday Friday to replace what they believe to be a faulty hard drive. I rejected this resolution as it would require me to take a paid day off from work and wait for a technician with no guarantee that it would solve the problem. It also by definition would mean that I paid {$2000.00} for a custom laptop that is now considered refurbished since the machine would have been opened and had faulty parts replaced. My request to Citi Bank and XXXX simply asked that a new unit be shipped has a 0% timely response rate to CFPB complaints.
What is the most common complaint about Monday Friday to replace what they believe to be a faulty hard drive. I rejected this resolution as it would require me to take a paid day off from work and wait for a technician with no guarantee that it would solve the problem. It also by definition would mean that I paid {$2000.00} for a custom laptop that is now considered refurbished since the machine would have been opened and had faulty parts replaced. My request to Citi Bank and XXXX simply asked that a new unit be shipped?
The most common issue reported against Monday Friday to replace what they believe to be a faulty hard drive. I rejected this resolution as it would require me to take a paid day off from work and wait for a technician with no guarantee that it would solve the problem. It also by definition would mean that I paid {$2000.00} for a custom laptop that is now considered refurbished since the machine would have been opened and had faulty parts replaced. My request to Citi Bank and XXXX simply asked that a new unit be shipped is "light weight" in the "uninstalled/reinstalled software applications" product category.
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