Total complaints
2
Filed since Foll
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows misuse's complaint history from CFPB public records. 2 consumers have filed complaints since Foll. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since Foll
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How misuse's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| my account was repeatedly restricted | 1 |
| misuse | 1 |
| State | Complaints |
|---|---|
| or wrongdoing on my part. I am concerned that this pattern of conduct reflects retaliatory or punitive treatment for exercising federally protected consumer rights | 1 |
| or gaming ''. Clearly not the case here.,,AMERICAN EXPRESS COMPANY,ME,04106,,Consent provided,Web,2017-10-28,Closed with explanation,Yes,N/A,2714608 | 1 |
| Issue | Complaints |
|---|---|
| and subjected to heightened scrutiny. I was contacted multiple times by SoFi | 1 |
| if you applied for one or more cards to obtain a welcome bonus offer ( s ) that we did not intend for you ; if you cancel or downgrade your account within 12 months after acquiring it ; or if you cancel or return purchases you made to meet the Threshold Amount ) | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
misuse has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Foll, and the most recent logged activity is If we in o, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, misuse reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my account was repeatedly restricted", and the single most common underlying issue is "and subjected to heightened scrutiny. I was contacted multiple times by SoFi".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating misuse: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
misuse has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
misuse has a 0% timely response rate to CFPB complaints.
The most common issue reported against misuse is "and subjected to heightened scrutiny. I was contacted multiple times by SoFi" in the "my account was repeatedly restricted" product category.
Read our methodology — how this data is sourced, computed, and verified.