Total complaints
1
Filed since Earl
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows missing utility payments's complaint history from CFPB public records. 1 consumers have filed complaints since Earl. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Earl
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How missing utility payments's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| so once again I froze it. however this representative also told me they had an accent and could not pronounce my name so was clearly a hacker and would send a new card. The day I got my card I called to find ALL my money had been send to XXXX XXXX. Also the bank has a max on the amount. you can transfer to your other accounts so the original suggestion get your money out of bank quick '' was not useful because they didn't allow that much of a transfer. I found out shortly after my account was frozen and a new card was sent | 1 |
| State | Complaints |
|---|---|
| unable to sign her up for summer programs or purchase any food. I have told the bank and this on each of my complaint but they don't answer my questions | 1 |
| Issue | Complaints |
|---|---|
| was able to change my address | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
missing utility payments has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Earl, and the most recent logged activity is Early in X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, missing utility payments reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "so once again I froze it. however this representative also told me they had an accent and could not pronounce my name so was clearly a hacker and would send a new card. The day I got my card I called to find ALL my money had been send to XXXX XXXX. Also the bank has a max on the amount. you can transfer to your other accounts so the original suggestion get your money out of bank quick '' was not useful because they didn't allow that much of a transfer. I found out shortly after my account was frozen and a new card was sent", and the single most common underlying issue is "was able to change my address".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating missing utility payments: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
missing utility payments has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
missing utility payments has a 0% timely response rate to CFPB complaints.
The most common issue reported against missing utility payments is "was able to change my address" in the "so once again I froze it. however this representative also told me they had an accent and could not pronounce my name so was clearly a hacker and would send a new card. The day I got my card I called to find ALL my money had been send to XXXX XXXX. Also the bank has a max on the amount. you can transfer to your other accounts so the original suggestion get your money out of bank quick '' was not useful because they didn't allow that much of a transfer. I found out shortly after my account was frozen and a new card was sent" product category.
Read our methodology — how this data is sourced, computed, and verified.