Total complaints
14
Filed since Aidv
2026 data Public-data reference. official source
mental distress
14 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
14 consumer complaints filed with the CFPB
This profile shows mental distress's complaint history from CFPB public records. 14 consumers have filed complaints since Aidv. The company has a 0% timely response rate and has provided relief in 0% of cases.
14
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
14
States Active
Aidv
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
mental distress complaint mix by product
- which would 12 85.7% – 0% relief
- XXXXXXXX XXXX 1 7.1% – 0% relief
- mishandling of 1 7.1% – 0% relief
How mental distress's 14 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| which would have made my payments more affordable and eligible for eventual forgiveness. Instead | 12 |
| XXXXXXXX XXXX aXXXX XXXX XXXXXXXX XXXXt al has harmed us. XXXX XXXX XXXX XXXX XXXX al XXXX XXXX XXXX XXXX al XXXX EXPERIAN et al | XXXX Consumer Assistance et al | XXXX XXXX XXXX XXXX al | XXXX | 1 |
| mishandling of personal property | 1 |
Top States
| State | Complaints |
|---|---|
| and a longterm burden that could have been avoided with honest and fair guidance. As a borrower who relied on LENDER-Nelnet advice and entrusted them to manage my student loans be fully forgiven.,,Nelnet | 1 |
| and a longterm burden that could have been avoided with honest and fair guidance. As a borrower who relied on Aidvantage advice and entrusted them to manage my student loans be fully forgiven.,,Maximus Federal Services | 1 |
| and a longterm burden that could have been avoided with honest and fair guidance. As a borrower who relied on Model advice and entrusted them to manage my student loans be fully forgiven. | 1 |
| and a longterm burden that could have been avoided with honest and fair guidance. As a borrower who relied on XXXX Mohela advice and entrusted them to manage my student loans be fully forgiven.,,MOHELA,NY,10025,,Consent provided,Web,2025-12-29,Untimely response,No,N/A,18344593 | 1 |
| and a long-term burden that could have been avoided with honest and fair guidance. As a borrower who relied on Nelnet advice and entrusted them to manage my student loans be fully forgiven.,,Nelnet | 1 |
| and a long-term burden that could have been avoided with honest and fair guidance. As a borrower who relied on Navient 's advice and entrusted them to manage my student loans be fully forgiven.,,Navient Solutions | 1 |
| and a longterm burden that could have been avoided with honest and fair guidance. As a borrower who relied on Mohela advice and entrusted them to manage my student loans be fully forgiven. | 1 |
| and a longterm burden that could have been avoided with honest and fair guidance. As a borrower who relied on MOHELA advice and entrusted them to manage my student loans be fully forgiven. | 1 |
| and a long-term burden that could have been avoided with honest and fair guidance. As a borrower who relied on Mohela advice and entrusted them to manage my student loans be fully forgiven.,,MOHELA,VA,23666,,Consent provided,Web,2026-01-09,Closed with explanation,Yes,N/A,18604735 | 1 |
| many missed nights of sleep | 1 |
| and a long-term burden that could have been avoided with honest and fair guidance. As a borrower who relied on Navient advice and entrusted them to manage my student loans be fully forgiven. | 1 |
| and inability to access critical property left in the vehicle. | 1 |
| and a longterm burden that could have been avoided with honest and fair guidance. As a borrower who relied on NAVIENT advice and entrusted them to manage my student loans be fully forgiven. | 1 |
| and a long-term burden that could have been avoided with honest and fair guidance. As a borrower who relied on Navient advice and entrusted them to manage my student loans be fully forgiven.,,Nelnet | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| causing my loan balance to balloon due to capitalized interest. This manipulation has led to years of financial strain and has profoundly affected my ability to meet my financial obligations. In addition | 10 |
| causing my loan to balloon due to capitalized interest. This manipulation has led to years of financial strain and has profoundly affected my ability to meet my financial obligations. In addition | 1 |
| XXXX XXXXXXXX et al has/is caused/causing financial hardships | 1 |
| and the resulting disruption to transportation | 1 |
| causing my loan balance to balloon due to capitalized interest. This manipulation has led to years of financial strain and has profoundly affected my ability to meet financial obligations. In addition | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About mental distress
mental distress has accumulated 14 consumer complaints in the CFPB public database, with filings active across 14 U.S. states. Of those submissions, 14 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Aidv, and the most recent logged activity is XXXX misle, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, mental distress reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "which would have made my payments more affordable and eligible for eventual forgiveness. Instead", and the single most common underlying issue is "causing my loan balance to balloon due to capitalized interest. This manipulation has led to years of financial strain and has profoundly affected my ability to meet my financial obligations. In addition".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating mental distress: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does mental distress have?
mental distress has received 14 consumer complaints filed with the Consumer Financial Protection Bureau.
Does mental distress respond to complaints on time?
mental distress has a 0% timely response rate to CFPB complaints.
What is the most common complaint about mental distress?
The most common issue reported against mental distress is "causing my loan balance to balloon due to capitalized interest. This manipulation has led to years of financial strain and has profoundly affected my ability to meet my financial obligations. In addition" in the "which would have made my payments more affordable and eligible for eventual forgiveness. Instead" product category.
Read our methodology — how this data is sourced, computed, and verified.
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