Total complaints
36
Filed since ( i
2026 data Public-data reference. official source
mental
36 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
36 consumer complaints filed with the CFPB
This profile shows mental's complaint history from CFPB public records. 36 consumers have filed complaints since ( i . The company has a 0% timely response rate and has provided relief in 0% of cases.
36
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
5
States Active
( i
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
mental complaint mix by product
- whether oral 35 97.2% – 0% relief
- billing error 1 2.8% – 0% relief
How mental's 36 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| whether oral or recorded | 35 |
| billing error disputes according to Capital One 's Terms and Conditions and according to my rights as a consumer in 15 USC 1666. Yet | 1 |
Top States
| State | Complaints |
|---|---|
| or behavioral health or condition of an individual ; ( B ) the provision of health care to an individual ; or ( C ) the payment for the provision of health care to an individual. [ 2 ] ( 2 ) does not include the age or gender of a consumer | 30 |
| or behavioral health or condition of an individual ; ( B ) the provision of health care to an individual ; or ( C ) the payment for the provision of health care to an individual. | 2 |
| or behavioral health or condition of an individual ; ( B ) the provision of health care to an individual ; or ( C ) the payment for the provision of health care to an individual. [ XXXX ] ( XXXX ) does not include the age or gender of a consumer | 2 |
| or behavioral health or condition of an individual ; ( B ) the provision of health care to an individual ; or ( C ) the payment for the pro | 1 |
| and financial stress and dealt with my account treacherously and unfairly. Capital One has violated 15 USC 1681-n by willfully and negligently refusing to comply with the laws | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| created by or derived from a health care provider or the consumer | 35 |
| CFO | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About mental
mental has accumulated 36 consumer complaints in the CFPB public database, with filings active across 5 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ( i , and the most recent logged activity is The term m, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, mental reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "whether oral or recorded", and the single most common underlying issue is "created by or derived from a health care provider or the consumer".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating mental: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does mental have?
mental has received 36 consumer complaints filed with the Consumer Financial Protection Bureau.
Does mental respond to complaints on time?
mental has a 0% timely response rate to CFPB complaints.
What is the most common complaint about mental?
The most common issue reported against mental is "created by or derived from a health care provider or the consumer" in the "whether oral or recorded" product category.
Read our methodology — how this data is sourced, computed, and verified.
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