may have initially sent a partial payment before processing the remaining balance later. While XXXX XXXX confirmed that this is possible. What is perplexing is I get received emails telling me my {$200.00} payment was applied. But yet I had to call in to actually get it to apply. and then to only see what seems like only {$140.00} increase. This has also happened to my wife on a different synchrony account! where a payment was made the day of statement and it was miss applied!

What the CFPB Record Shows About may have initially sent a partial payment before processing the remaining balance later. While XXXX XXXX confirmed that this is possible. What is perplexing is I get received emails telling me my {$200.00} payment was applied. But yet I had to call in to actually get it to apply. and then to only see what seems like only {$140.00} increase. This has also happened to my wife on a different synchrony account! where a payment was made the day of statement and it was miss applied!

may have initially sent a partial payment before processing the remaining balance later. While XXXX XXXX confirmed that this is possible. What is perplexing is I get received emails telling me my {$200.00} payment was applied. But yet I had to call in to actually get it to apply. and then to only see what seems like only {$140.00} increase. This has also happened to my wife on a different synchrony account! where a payment was made the day of statement and it was miss applied! has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Most, and the most recent logged activity is Most notab, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, may have initially sent a partial payment before processing the remaining balance later. While XXXX XXXX confirmed that this is possible. What is perplexing is I get received emails telling me my {$200.00} payment was applied. But yet I had to call in to actually get it to apply. and then to only see what seems like only {$140.00} increase. This has also happened to my wife on a different synchrony account! where a payment was made the day of statement and it was miss applied! reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I paid {$200.00} on XX/XX/XXXX", and the single most common underlying issue is "on XX/XX/XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating may have initially sent a partial payment before processing the remaining balance later. While XXXX XXXX confirmed that this is possible. What is perplexing is I get received emails telling me my {$200.00} payment was applied. But yet I had to call in to actually get it to apply. and then to only see what seems like only {$140.00} increase. This has also happened to my wife on a different synchrony account! where a payment was made the day of statement and it was miss applied!: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.