mail and phone to offer us a re-fi/cash out because -- they now agreed our home value represented the equity identified by the appraiser was real. After much consideration about the re-fi fee 's and with the agreement to get the escrow removed by the new Loan Officer XXXX we decided to go ahead and get the interest rate reduction without bothering about with a cash out. We started the re-fi in XX/XX/XXXX. When you're going through a re-fi or major loan purchase the mortgage lender asks the client not to open any new credit accounts or make any major purchases which is understandable. What is not understandable is that they held our credit hostage for five months while claiming to be working on the re-fi. Finally in XXXX XXXX the appraisal came in at an even higher figure than the original one done in XXXX XXXX. At the end of the day

What the CFPB Record Shows About mail and phone to offer us a re-fi/cash out because -- they now agreed our home value represented the equity identified by the appraiser was real. After much consideration about the re-fi fee 's and with the agreement to get the escrow removed by the new Loan Officer XXXX we decided to go ahead and get the interest rate reduction without bothering about with a cash out. We started the re-fi in XX/XX/XXXX. When you're going through a re-fi or major loan purchase the mortgage lender asks the client not to open any new credit accounts or make any major purchases which is understandable. What is not understandable is that they held our credit hostage for five months while claiming to be working on the re-fi. Finally in XXXX XXXX the appraisal came in at an even higher figure than the original one done in XXXX XXXX. At the end of the day

mail and phone to offer us a re-fi/cash out because -- they now agreed our home value represented the equity identified by the appraiser was real. After much consideration about the re-fi fee 's and with the agreement to get the escrow removed by the new Loan Officer XXXX we decided to go ahead and get the interest rate reduction without bothering about with a cash out. We started the re-fi in XX/XX/XXXX. When you're going through a re-fi or major loan purchase the mortgage lender asks the client not to open any new credit accounts or make any major purchases which is understandable. What is not understandable is that they held our credit hostage for five months while claiming to be working on the re-fi. Finally in XXXX XXXX the appraisal came in at an even higher figure than the original one done in XXXX XXXX. At the end of the day has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The reason, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, mail and phone to offer us a re-fi/cash out because -- they now agreed our home value represented the equity identified by the appraiser was real. After much consideration about the re-fi fee 's and with the agreement to get the escrow removed by the new Loan Officer XXXX we decided to go ahead and get the interest rate reduction without bothering about with a cash out. We started the re-fi in XX/XX/XXXX. When you're going through a re-fi or major loan purchase the mortgage lender asks the client not to open any new credit accounts or make any major purchases which is understandable. What is not understandable is that they held our credit hostage for five months while claiming to be working on the re-fi. Finally in XXXX XXXX the appraisal came in at an even higher figure than the original one done in XXXX XXXX. At the end of the day reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "when we went into the bidding process for the house", and the single most common underlying issue is "bid over the asking price. Fortunately the appraisal matched our bid and so we thought we were good to go. Wrong! Freedom Mortgage Underwriting refused to accept the appraisal and made us pay cash out of pocket for the difference between the asking price and our bid. This is not a typical practice within the mortgage lender community. Appraisals should be honored".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating mail and phone to offer us a re-fi/cash out because -- they now agreed our home value represented the equity identified by the appraiser was real. After much consideration about the re-fi fee 's and with the agreement to get the escrow removed by the new Loan Officer XXXX we decided to go ahead and get the interest rate reduction without bothering about with a cash out. We started the re-fi in XX/XX/XXXX. When you're going through a re-fi or major loan purchase the mortgage lender asks the client not to open any new credit accounts or make any major purchases which is understandable. What is not understandable is that they held our credit hostage for five months while claiming to be working on the re-fi. Finally in XXXX XXXX the appraisal came in at an even higher figure than the original one done in XXXX XXXX. At the end of the day: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.