Total complaints
1
Filed since XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows lottery tickets or similar betting transactions. Posting times vary by merchant and returns or exchanges may impact your eligibility for this offer. This promotion is only available to Cardmembers who directly received this offer and it is not transferable. Bonus points will be credited to your My GM Rewards Mastercard account within 1-2 billing cycles following promotion end date. Account must be open and in good standing at the time of fulfillment. Goldman Sachs Bank USA reserves the right to modify or revoke offer at any time I did this and made 7 purchases starting on XX/XX/XXXX and ending on XX/XX/XXXX. I never got the points promised which equates to {$250.00} in purchasing power with GM. I contacted the GM reward center by phone on XX/XX/XXXX. They told me to submit this problem in writing via email to them. I did that on the same day. I got no response. I sent another email to the rewards center on XX/XX/XXXX and got no response. I called back on XX/XX/XXXX and told them what I had gone through. They acknowledged that they had received my email and that it was still being processed. Nothing has happened since then and I never got the points which is false advertising. Please help.,,GOLDMAN SACHS BANK USA,MS,395XX,Older American,Consent provided,Web,2024-03-18,Closed with non-monetary relief,Yes,N/A,8568335's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XXXX
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How lottery tickets or similar betting transactions. Posting times vary by merchant and returns or exchanges may impact your eligibility for this offer. This promotion is only available to Cardmembers who directly received this offer and it is not transferable. Bonus points will be credited to your My GM Rewards Mastercard account within 1-2 billing cycles following promotion end date. Account must be open and in good standing at the time of fulfillment. Goldman Sachs Bank USA reserves the right to modify or revoke offer at any time I did this and made 7 purchases starting on XX/XX/XXXX and ending on XX/XX/XXXX. I never got the points promised which equates to {$250.00} in purchasing power with GM. I contacted the GM reward center by phone on XX/XX/XXXX. They told me to submit this problem in writing via email to them. I did that on the same day. I got no response. I sent another email to the rewards center on XX/XX/XXXX and got no response. I called back on XX/XX/XXXX and told them what I had gone through. They acknowledged that they had received my email and that it was still being processed. Nothing has happened since then and I never got the points which is false advertising. Please help.,,GOLDMAN SACHS BANK USA,MS,395XX,Older American,Consent provided,Web,2024-03-18,Closed with non-monetary relief,Yes,N/A,8568335's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| up to five ( 5 ) separate purchases for a maximum of XXXX total bonus points. Purchases do not include fees or interest charges | 1 |
| Issue | Complaints |
|---|---|
| wire transfers | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
lottery tickets or similar betting transactions. Posting times vary by merchant and returns or exchanges may impact your eligibility for this offer. This promotion is only available to Cardmembers who directly received this offer and it is not transferable. Bonus points will be credited to your My GM Rewards Mastercard account within 1-2 billing cycles following promotion end date. Account must be open and in good standing at the time of fulfillment. Goldman Sachs Bank USA reserves the right to modify or revoke offer at any time I did this and made 7 purchases starting on XX/XX/XXXX and ending on XX/XX/XXXX. I never got the points promised which equates to {$250.00} in purchasing power with GM. I contacted the GM reward center by phone on XX/XX/XXXX. They told me to submit this problem in writing via email to them. I did that on the same day. I got no response. I sent another email to the rewards center on XX/XX/XXXX and got no response. I called back on XX/XX/XXXX and told them what I had gone through. They acknowledged that they had received my email and that it was still being processed. Nothing has happened since then and I never got the points which is false advertising. Please help.,,GOLDMAN SACHS BANK USA,MS,395XX,Older American,Consent provided,Web,2024-03-18,Closed with non-monetary relief,Yes,N/A,8568335 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX You w, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, lottery tickets or similar betting transactions. Posting times vary by merchant and returns or exchanges may impact your eligibility for this offer. This promotion is only available to Cardmembers who directly received this offer and it is not transferable. Bonus points will be credited to your My GM Rewards Mastercard account within 1-2 billing cycles following promotion end date. Account must be open and in good standing at the time of fulfillment. Goldman Sachs Bank USA reserves the right to modify or revoke offer at any time I did this and made 7 purchases starting on XX/XX/XXXX and ending on XX/XX/XXXX. I never got the points promised which equates to {$250.00} in purchasing power with GM. I contacted the GM reward center by phone on XX/XX/XXXX. They told me to submit this problem in writing via email to them. I did that on the same day. I got no response. I sent another email to the rewards center on XX/XX/XXXX and got no response. I called back on XX/XX/XXXX and told them what I had gone through. They acknowledged that they had received my email and that it was still being processed. Nothing has happened since then and I never got the points which is false advertising. Please help.,,GOLDMAN SACHS BANK USA,MS,395XX,Older American,Consent provided,Web,2024-03-18,Closed with non-monetary relief,Yes,N/A,8568335 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "up to five ( 5 ) separate purchases for a maximum of XXXX total bonus points. Purchases do not include fees or interest charges", and the single most common underlying issue is "wire transfers".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating lottery tickets or similar betting transactions. Posting times vary by merchant and returns or exchanges may impact your eligibility for this offer. This promotion is only available to Cardmembers who directly received this offer and it is not transferable. Bonus points will be credited to your My GM Rewards Mastercard account within 1-2 billing cycles following promotion end date. Account must be open and in good standing at the time of fulfillment. Goldman Sachs Bank USA reserves the right to modify or revoke offer at any time I did this and made 7 purchases starting on XX/XX/XXXX and ending on XX/XX/XXXX. I never got the points promised which equates to {$250.00} in purchasing power with GM. I contacted the GM reward center by phone on XX/XX/XXXX. They told me to submit this problem in writing via email to them. I did that on the same day. I got no response. I sent another email to the rewards center on XX/XX/XXXX and got no response. I called back on XX/XX/XXXX and told them what I had gone through. They acknowledged that they had received my email and that it was still being processed. Nothing has happened since then and I never got the points which is false advertising. Please help.,,GOLDMAN SACHS BANK USA,MS,395XX,Older American,Consent provided,Web,2024-03-18,Closed with non-monetary relief,Yes,N/A,8568335: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
lottery tickets or similar betting transactions. Posting times vary by merchant and returns or exchanges may impact your eligibility for this offer. This promotion is only available to Cardmembers who directly received this offer and it is not transferable. Bonus points will be credited to your My GM Rewards Mastercard account within 1-2 billing cycles following promotion end date. Account must be open and in good standing at the time of fulfillment. Goldman Sachs Bank USA reserves the right to modify or revoke offer at any time I did this and made 7 purchases starting on XX/XX/XXXX and ending on XX/XX/XXXX. I never got the points promised which equates to {$250.00} in purchasing power with GM. I contacted the GM reward center by phone on XX/XX/XXXX. They told me to submit this problem in writing via email to them. I did that on the same day. I got no response. I sent another email to the rewards center on XX/XX/XXXX and got no response. I called back on XX/XX/XXXX and told them what I had gone through. They acknowledged that they had received my email and that it was still being processed. Nothing has happened since then and I never got the points which is false advertising. Please help.,,GOLDMAN SACHS BANK USA,MS,395XX,Older American,Consent provided,Web,2024-03-18,Closed with non-monetary relief,Yes,N/A,8568335 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
lottery tickets or similar betting transactions. Posting times vary by merchant and returns or exchanges may impact your eligibility for this offer. This promotion is only available to Cardmembers who directly received this offer and it is not transferable. Bonus points will be credited to your My GM Rewards Mastercard account within 1-2 billing cycles following promotion end date. Account must be open and in good standing at the time of fulfillment. Goldman Sachs Bank USA reserves the right to modify or revoke offer at any time I did this and made 7 purchases starting on XX/XX/XXXX and ending on XX/XX/XXXX. I never got the points promised which equates to {$250.00} in purchasing power with GM. I contacted the GM reward center by phone on XX/XX/XXXX. They told me to submit this problem in writing via email to them. I did that on the same day. I got no response. I sent another email to the rewards center on XX/XX/XXXX and got no response. I called back on XX/XX/XXXX and told them what I had gone through. They acknowledged that they had received my email and that it was still being processed. Nothing has happened since then and I never got the points which is false advertising. Please help.,,GOLDMAN SACHS BANK USA,MS,395XX,Older American,Consent provided,Web,2024-03-18,Closed with non-monetary relief,Yes,N/A,8568335 has a 0% timely response rate to CFPB complaints.
The most common issue reported against lottery tickets or similar betting transactions. Posting times vary by merchant and returns or exchanges may impact your eligibility for this offer. This promotion is only available to Cardmembers who directly received this offer and it is not transferable. Bonus points will be credited to your My GM Rewards Mastercard account within 1-2 billing cycles following promotion end date. Account must be open and in good standing at the time of fulfillment. Goldman Sachs Bank USA reserves the right to modify or revoke offer at any time I did this and made 7 purchases starting on XX/XX/XXXX and ending on XX/XX/XXXX. I never got the points promised which equates to {$250.00} in purchasing power with GM. I contacted the GM reward center by phone on XX/XX/XXXX. They told me to submit this problem in writing via email to them. I did that on the same day. I got no response. I sent another email to the rewards center on XX/XX/XXXX and got no response. I called back on XX/XX/XXXX and told them what I had gone through. They acknowledged that they had received my email and that it was still being processed. Nothing has happened since then and I never got the points which is false advertising. Please help.,,GOLDMAN SACHS BANK USA,MS,395XX,Older American,Consent provided,Web,2024-03-18,Closed with non-monetary relief,Yes,N/A,8568335 is "wire transfers" in the "up to five ( 5 ) separate purchases for a maximum of XXXX total bonus points. Purchases do not include fees or interest charges" product category.
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