logged into my account and paid my balance fully. I then asked if I could speak to someone about having the late fees on my account waived. It was then that they informed me that my account had been shut down and there was no way to reopen it. This is an account that I have had open since XXXX XXXX. There was absolutely no one to look into reopening to my account and no investigation as to why it had been closed. Whomever I was speaking to on the phone ( wherever they were located in the world ) did not have enough communication skills to warn me about my account closing and tell me what was actually happening and came across instead as someone trying to perpetrate a fraud against my account. Now because I was trying to be safe with my money and because Citibank could not effectively warn me that my account would be closed

What the CFPB Record Shows About logged into my account and paid my balance fully. I then asked if I could speak to someone about having the late fees on my account waived. It was then that they informed me that my account had been shut down and there was no way to reopen it. This is an account that I have had open since XXXX XXXX. There was absolutely no one to look into reopening to my account and no investigation as to why it had been closed. Whomever I was speaking to on the phone ( wherever they were located in the world ) did not have enough communication skills to warn me about my account closing and tell me what was actually happening and came across instead as someone trying to perpetrate a fraud against my account. Now because I was trying to be safe with my money and because Citibank could not effectively warn me that my account would be closed

logged into my account and paid my balance fully. I then asked if I could speak to someone about having the late fees on my account waived. It was then that they informed me that my account had been shut down and there was no way to reopen it. This is an account that I have had open since XXXX XXXX. There was absolutely no one to look into reopening to my account and no investigation as to why it had been closed. Whomever I was speaking to on the phone ( wherever they were located in the world ) did not have enough communication skills to warn me about my account closing and tell me what was actually happening and came across instead as someone trying to perpetrate a fraud against my account. Now because I was trying to be safe with my money and because Citibank could not effectively warn me that my account would be closed has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Abou, and the most recent logged activity is About a mo, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, logged into my account and paid my balance fully. I then asked if I could speak to someone about having the late fees on my account waived. It was then that they informed me that my account had been shut down and there was no way to reopen it. This is an account that I have had open since XXXX XXXX. There was absolutely no one to look into reopening to my account and no investigation as to why it had been closed. Whomever I was speaking to on the phone ( wherever they were located in the world ) did not have enough communication skills to warn me about my account closing and tell me what was actually happening and came across instead as someone trying to perpetrate a fraud against my account. Now because I was trying to be safe with my money and because Citibank could not effectively warn me that my account would be closed reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "you can listen for yourself ). In order to make sure this was not a scam", and the single most common underlying issue is "I was locked out of my online account and when I called to get a new password".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating logged into my account and paid my balance fully. I then asked if I could speak to someone about having the late fees on my account waived. It was then that they informed me that my account had been shut down and there was no way to reopen it. This is an account that I have had open since XXXX XXXX. There was absolutely no one to look into reopening to my account and no investigation as to why it had been closed. Whomever I was speaking to on the phone ( wherever they were located in the world ) did not have enough communication skills to warn me about my account closing and tell me what was actually happening and came across instead as someone trying to perpetrate a fraud against my account. Now because I was trying to be safe with my money and because Citibank could not effectively warn me that my account would be closed: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.