2026 data Public-data reference. official source

LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742

1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

1 consumer complaints filed with the CFPB

This profile shows LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742's complaint history from CFPB public records. 1 consumers have filed complaints since This. The company has a 0% timely response rate and has provided relief in 0% of cases.

1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
0
States Active
This
Since

Total complaints

1

Filed since This

Timely response

0%

CFPB-tracked response window

Relief rate

0%

Closed with monetary or non-monetary relief

Timely response rate 0.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742 complaint mix by product

Total complaints: 1

LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742 complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). going further: 1 complaints (100.0%), resolution 0.0% going further 100.0%
  • going further 1 100.0% 0% relief

How LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
going further by paying more towards our principal balance each month and even during this issue with the escrow accounts in the recent months. Our payment for the month of XXXX ( Attachment 12 ) is not being applied to our account but rather being placed in a separate account. This has put my loan in default and is putting me at risk for foreclosure. Doing a forbearance with Shellpoint is not an option since I can afford to pay my original mortgage amount of {$610.00}. When our loan was sold to Shellpoint in XX/XX/XXXX they sent a letter to us letting us know how much our monthly payments will be and what they money will be applied to ( Attachment 13 XXXX. This statement includes all our loan information and states that our monthly payment will be for {$610.00} 1

Top Issues

Issue Complaints
GreenTree XXXX Attachment 15 ) 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742

LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to This, and the most recent logged activity is This would, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "going further by paying more towards our principal balance each month and even during this issue with the escrow accounts in the recent months. Our payment for the month of XXXX ( Attachment 12 ) is not being applied to our account but rather being placed in a separate account. This has put my loan in default and is putting me at risk for foreclosure. Doing a forbearance with Shellpoint is not an option since I can afford to pay my original mortgage amount of {$610.00}. When our loan was sold to Shellpoint in XX/XX/XXXX they sent a letter to us letting us know how much our monthly payments will be and what they money will be applied to ( Attachment 13 XXXX. This statement includes all our loan information and states that our monthly payment will be for {$610.00}", and the single most common underlying issue is "GreenTree XXXX Attachment 15 )".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742 have?

LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.

Does LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742 respond to complaints on time?

LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742 has a 0% timely response rate to CFPB complaints.

What is the most common complaint about LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742?

The most common issue reported against LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742 is "GreenTree XXXX Attachment 15 )" in the "going further by paying more towards our principal balance each month and even during this issue with the escrow accounts in the recent months. Our payment for the month of XXXX ( Attachment 12 ) is not being applied to our account but rather being placed in a separate account. This has put my loan in default and is putting me at risk for foreclosure. Doing a forbearance with Shellpoint is not an option since I can afford to pay my original mortgage amount of {$610.00}. When our loan was sold to Shellpoint in XX/XX/XXXX they sent a letter to us letting us know how much our monthly payments will be and what they money will be applied to ( Attachment 13 XXXX. This statement includes all our loan information and states that our monthly payment will be for {$610.00}" product category.

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