Total complaints
1
Filed since This
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742's complaint history from CFPB public records. 1 consumers have filed complaints since This. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since This
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| going further by paying more towards our principal balance each month and even during this issue with the escrow accounts in the recent months. Our payment for the month of XXXX ( Attachment 12 ) is not being applied to our account but rather being placed in a separate account. This has put my loan in default and is putting me at risk for foreclosure. Doing a forbearance with Shellpoint is not an option since I can afford to pay my original mortgage amount of {$610.00}. When our loan was sold to Shellpoint in XX/XX/XXXX they sent a letter to us letting us know how much our monthly payments will be and what they money will be applied to ( Attachment 13 XXXX. This statement includes all our loan information and states that our monthly payment will be for {$610.00} | 1 |
| Issue | Complaints |
|---|---|
| GreenTree XXXX Attachment 15 ) | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to This, and the most recent logged activity is This would, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "going further by paying more towards our principal balance each month and even during this issue with the escrow accounts in the recent months. Our payment for the month of XXXX ( Attachment 12 ) is not being applied to our account but rather being placed in a separate account. This has put my loan in default and is putting me at risk for foreclosure. Doing a forbearance with Shellpoint is not an option since I can afford to pay my original mortgage amount of {$610.00}. When our loan was sold to Shellpoint in XX/XX/XXXX they sent a letter to us letting us know how much our monthly payments will be and what they money will be applied to ( Attachment 13 XXXX. This statement includes all our loan information and states that our monthly payment will be for {$610.00}", and the single most common underlying issue is "GreenTree XXXX Attachment 15 )".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742 has a 0% timely response rate to CFPB complaints.
The most common issue reported against LLC,IL,601XX,,Consent provided,Web,2021-04-18,Closed with explanation,Yes,N/A,4307742 is "GreenTree XXXX Attachment 15 )" in the "going further by paying more towards our principal balance each month and even during this issue with the escrow accounts in the recent months. Our payment for the month of XXXX ( Attachment 12 ) is not being applied to our account but rather being placed in a separate account. This has put my loan in default and is putting me at risk for foreclosure. Doing a forbearance with Shellpoint is not an option since I can afford to pay my original mortgage amount of {$610.00}. When our loan was sold to Shellpoint in XX/XX/XXXX they sent a letter to us letting us know how much our monthly payments will be and what they money will be applied to ( Attachment 13 XXXX. This statement includes all our loan information and states that our monthly payment will be for {$610.00}" product category.
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