Total complaints
2
Filed since As a
2026 data Public-data reference. official source
lack of communication
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows lack of communication's complaint history from CFPB public records. 2 consumers have filed complaints since As a. The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
As a
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
lack of communication complaint mix by product
- goodwill adjustment 1 50.0% – 0% relief
- broken promises 1 50.0% – 0% relief
How lack of communication's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| goodwill adjustment | 1 |
| broken promises | 1 |
Top States
| State | Complaints |
|---|---|
| and ongoing promotional pressure demonstrates a systemic failure to treat customers fairly and transparently.,,AMERICAN EXPRESS COMPANY,WV,268XX,,Consent provided,Web,2025-10-17,Closed with explanation,Yes,N/A,16649253 | 1 |
| and withholding of insurance proceeds are causing ongoing financial harm and placing my home at further risk. I am requesting CFPB intervention to require PHH Mortgage to correct these servicing failures and release the insurance funds necessary to complete repairs.,,Ocwen Financial Corporation,IL,60506,,Consent provided,Web,2025-12-22,Closed with explanation,Yes,N/A,18221112 | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| late fees | 1 |
| the restoration company has once again stopped work due to nonpayment. This is now preventing completion of the first phase of repairs | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About lack of communication
lack of communication has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to As a, and the most recent logged activity is I respectf, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, lack of communication reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "goodwill adjustment", and the single most common underlying issue is "late fees".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating lack of communication: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does lack of communication have?
lack of communication has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does lack of communication respond to complaints on time?
lack of communication has a 0% timely response rate to CFPB complaints.
What is the most common complaint about lack of communication?
The most common issue reported against lack of communication is "late fees" in the "goodwill adjustment" product category.
Read our methodology — how this data is sourced, computed, and verified.
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