Total complaints
1
Filed since I ca
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows keeping saying that it had already responded to my inquiry. Up to this point's complaint history from CFPB public records. 1 consumers have filed complaints since I ca. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I ca
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How keeping saying that it had already responded to my inquiry. Up to this point's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| but they did not explain to me why they closed my accounts. I also asked that Citi reimbues me all my earned reward cash and points | 1 |
| State | Complaints |
|---|---|
| I still don't know the reason that Citi decided to close my credit card accounts. | 1 |
| Issue | Complaints |
|---|---|
| inquiring the account closing reason. Citi told me that it did not receive my letter. I then contacted Cito executive office. It replied that it had already notified me on XX/XX/2022. I responded by telling it that XX/XX/2022 notice was for banking accounts not for credit accounts. ( Indeed | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
keeping saying that it had already responded to my inquiry. Up to this point has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ca, and the most recent logged activity is I called C, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, keeping saying that it had already responded to my inquiry. Up to this point reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but they did not explain to me why they closed my accounts. I also asked that Citi reimbues me all my earned reward cash and points", and the single most common underlying issue is "inquiring the account closing reason. Citi told me that it did not receive my letter. I then contacted Cito executive office. It replied that it had already notified me on XX/XX/2022. I responded by telling it that XX/XX/2022 notice was for banking accounts not for credit accounts. ( Indeed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating keeping saying that it had already responded to my inquiry. Up to this point: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
keeping saying that it had already responded to my inquiry. Up to this point has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
keeping saying that it had already responded to my inquiry. Up to this point has a 0% timely response rate to CFPB complaints.
The most common issue reported against keeping saying that it had already responded to my inquiry. Up to this point is "inquiring the account closing reason. Citi told me that it did not receive my letter. I then contacted Cito executive office. It replied that it had already notified me on XX/XX/2022. I responded by telling it that XX/XX/2022 notice was for banking accounts not for credit accounts. ( Indeed" in the "but they did not explain to me why they closed my accounts. I also asked that Citi reimbues me all my earned reward cash and points" product category.
Read our methodology — how this data is sourced, computed, and verified.