Total complaints
1
Filed since As s
2026 data Public-data reference. official source
keep their promises and follow up with their customers and if required and within the rules
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows keep their promises and follow up with their customers and if required and within the rules's complaint history from CFPB public records. 1 consumers have filed complaints since As s. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
As s
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
keep their promises and follow up with their customers and if required and within the rules complaint mix by product
- I fulfilled 1 100.0% – 0% relief
How keep their promises and follow up with their customers and if required and within the rules's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I fulfilled my obligation of using credit responsibly and of paying my bills. Chase on the other hand | 1 |
Top States
| State | Complaints |
|---|---|
| be its customer 's adovocate on his or her behalf when dealing with third parties. I feel that Chase fell short of these basic standards and expectations. It with deep regret that I have to reconsider my business relationship with them. It is a shame that a well known company like Chase offering a premium card such as | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| under the circumstances | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About keep their promises and follow up with their customers and if required and within the rules
keep their promises and follow up with their customers and if required and within the rules has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to As s, and the most recent logged activity is As stated , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, keep their promises and follow up with their customers and if required and within the rules reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I fulfilled my obligation of using credit responsibly and of paying my bills. Chase on the other hand", and the single most common underlying issue is "under the circumstances".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating keep their promises and follow up with their customers and if required and within the rules: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does keep their promises and follow up with their customers and if required and within the rules have?
keep their promises and follow up with their customers and if required and within the rules has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does keep their promises and follow up with their customers and if required and within the rules respond to complaints on time?
keep their promises and follow up with their customers and if required and within the rules has a 0% timely response rate to CFPB complaints.
What is the most common complaint about keep their promises and follow up with their customers and if required and within the rules?
The most common issue reported against keep their promises and follow up with their customers and if required and within the rules is "under the circumstances" in the "I fulfilled my obligation of using credit responsibly and of paying my bills. Chase on the other hand" product category.
Read our methodology — how this data is sourced, computed, and verified.
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