Total complaints
1
Filed since Seco
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows keep my utilities on's complaint history from CFPB public records. 1 consumers have filed complaints since Seco. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Seco
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How keep my utilities on's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Nelnet | 1 |
| State | Complaints |
|---|---|
| or afford food for the remainder of XXXX until my refund from the Department of Education is processed. | 1 |
| Issue | Complaints |
|---|---|
| debited an extra {$670.00} from my account in the month of XXXX. It is unreasonable to make such a mistake -- I am just starting my career ; I am engaged in XXXX ; I make a modest salary ; and I have expenses such as rent | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
keep my utilities on has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Seco, and the most recent logged activity is Second, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, keep my utilities on reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Nelnet", and the single most common underlying issue is "debited an extra {$670.00} from my account in the month of XXXX. It is unreasonable to make such a mistake -- I am just starting my career ; I am engaged in XXXX ; I make a modest salary ; and I have expenses such as rent".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating keep my utilities on: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
keep my utilities on has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
keep my utilities on has a 0% timely response rate to CFPB complaints.
The most common issue reported against keep my utilities on is "debited an extra {$670.00} from my account in the month of XXXX. It is unreasonable to make such a mistake -- I am just starting my career ; I am engaged in XXXX ; I make a modest salary ; and I have expenses such as rent" in the "Nelnet" product category.
Read our methodology — how this data is sourced, computed, and verified.