just to close my account because there was not activity. Obviously because they restricted it and refuse to push through this verification. She states that since I was able to use my card for that one XXXX XXXX transaction and according to their terms and agreement they claim that was enough to retain this {$390.00} fee. This XXXX XXXX fee was {$120.00}

What the CFPB Record Shows About just to close my account because there was not activity. Obviously because they restricted it and refuse to push through this verification. She states that since I was able to use my card for that one XXXX XXXX transaction and according to their terms and agreement they claim that was enough to retain this {$390.00} fee. This XXXX XXXX fee was {$120.00}

just to close my account because there was not activity. Obviously because they restricted it and refuse to push through this verification. She states that since I was able to use my card for that one XXXX XXXX transaction and according to their terms and agreement they claim that was enough to retain this {$390.00} fee. This XXXX XXXX fee was {$120.00} has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/year, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, just to close my account because there was not activity. Obviously because they restricted it and refuse to push through this verification. She states that since I was able to use my card for that one XXXX XXXX transaction and according to their terms and agreement they claim that was enough to retain this {$390.00} fee. This XXXX XXXX fee was {$120.00} reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "does this mean all this infomration I am giving will eventually not help unrestrict my card since my account is already closed? I just did not know what this meant for me. I call again and this time they escalated me to a manager. This manager proceeds to tell me that my account has in fact been closed possibly due to inactivity but since the account is restricted she was unable to access all the information she would need to give me a complete answer. I asked her who do we need to talk to for her to get you access", and the single most common underlying issue is "but if only she could get more information when in fact she knew no one would be able to. I asked her what she suggests I should do then with this account".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating just to close my account because there was not activity. Obviously because they restricted it and refuse to push through this verification. She states that since I was able to use my card for that one XXXX XXXX transaction and according to their terms and agreement they claim that was enough to retain this {$390.00} fee. This XXXX XXXX fee was {$120.00}: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.