Total complaints
1
Filed since Comp
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows its their inaction that leads to the higher payment's complaint history from CFPB public records. 1 consumers have filed complaints since Comp. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Comp
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How its their inaction that leads to the higher payment's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| penalize them whatever is appropriate by NJ and Federal laws and statutes and investigate if this is now a common practice to use their customer 's escrow funds for other money making ventures. Or to have customers pay more fees along with the higher tax bills by paying late. 2-Given the timing of the refinance closing I don't want them to pay the taxes unless its this week | 1 |
| State | Complaints |
|---|---|
| that should not come out of my pocket.. Tax bill is attached in the complaint filing.,,Ocwen Financial Corporation,FL,33139,,Consent provided,Web,2020-01-10,Closed with explanation,Yes,N/A,3491397 | 1 |
| Issue | Complaints |
|---|---|
| with assurances and details of the transfer/payment. 3-Contact the PHH Tax Department in XXXX XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
its their inaction that leads to the higher payment has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Comp, and the most recent logged activity is Complaint , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, its their inaction that leads to the higher payment reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "penalize them whatever is appropriate by NJ and Federal laws and statutes and investigate if this is now a common practice to use their customer 's escrow funds for other money making ventures. Or to have customers pay more fees along with the higher tax bills by paying late. 2-Given the timing of the refinance closing I don't want them to pay the taxes unless its this week", and the single most common underlying issue is "with assurances and details of the transfer/payment. 3-Contact the PHH Tax Department in XXXX XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating its their inaction that leads to the higher payment: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
its their inaction that leads to the higher payment has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
its their inaction that leads to the higher payment has a 0% timely response rate to CFPB complaints.
The most common issue reported against its their inaction that leads to the higher payment is "with assurances and details of the transfer/payment. 3-Contact the PHH Tax Department in XXXX XXXX" in the "penalize them whatever is appropriate by NJ and Federal laws and statutes and investigate if this is now a common practice to use their customer 's escrow funds for other money making ventures. Or to have customers pay more fees along with the higher tax bills by paying late. 2-Given the timing of the refinance closing I don't want them to pay the taxes unless its this week" product category.
Read our methodology — how this data is sourced, computed, and verified.