Total complaints
3
Filed since Upon
3 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
3 consumer complaints filed with the CFPB
This profile shows its balance's complaint history from CFPB public records. 3 consumers have filed complaints since Upon. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
3
Filed since Upon
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How its balance's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I noticed that the charge-off was reported without any prior formal notification or detailed breakdown of the balance. According to 15 U.S.C. 1681c | 3 |
| State | Complaints |
|---|---|
| and the true nature of the account. I ask that you provide me with a written response detailing your findings and actions taken. | 3 |
| Issue | Complaints |
|---|---|
| without adequate verification or supporting documentation | 3 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
its balance has accumulated 3 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Upon, and the most recent logged activity is Upon close, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, its balance reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I noticed that the charge-off was reported without any prior formal notification or detailed breakdown of the balance. According to 15 U.S.C. 1681c", and the single most common underlying issue is "without adequate verification or supporting documentation".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating its balance: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
its balance has received 3 consumer complaints filed with the Consumer Financial Protection Bureau.
its balance has a 0% timely response rate to CFPB complaints.
The most common issue reported against its balance is "without adequate verification or supporting documentation" in the "I noticed that the charge-off was reported without any prior formal notification or detailed breakdown of the balance. According to 15 U.S.C. 1681c" product category.
Read our methodology — how this data is sourced, computed, and verified.