Total complaints
1
Filed since Citi
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows it would have been clear without doubt that this vendor was not due more than a {$100.00} feed and they allowed this vendor to steal {$1100.00} so they should be liable.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK's complaint history from CFPB public records. 1 consumers have filed complaints since Citi. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Citi
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How it would have been clear without doubt that this vendor was not due more than a {$100.00} feed and they allowed this vendor to steal {$1100.00} so they should be liable.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Citibank still reversed the payment and has paid the company {$1200.00}. The company never procured a driver so they were not due anything | 1 |
| State | Complaints |
|---|---|
| N.A.,TX,75149,,Consent provided,Web,2020-09-23,Closed with explanation,Yes,N/A,3861918 | 1 |
| Issue | Complaints |
|---|---|
| if I were to be liable for anything based on the contract the most that should have been processed on my credit card was the {$100.00} as stated in the contract. Citibank is now saying that they investigated fraud and if I had a dispute with the amount the information should have gone to their billing dispute department. I don't understand why they did not send it to billing dispute upon receipt of all documents. Now | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
it would have been clear without doubt that this vendor was not due more than a {$100.00} feed and they allowed this vendor to steal {$1100.00} so they should be liable.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Citi, and the most recent logged activity is Citibank s, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, it would have been clear without doubt that this vendor was not due more than a {$100.00} feed and they allowed this vendor to steal {$1100.00} so they should be liable.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Citibank still reversed the payment and has paid the company {$1200.00}. The company never procured a driver so they were not due anything", and the single most common underlying issue is "if I were to be liable for anything based on the contract the most that should have been processed on my credit card was the {$100.00} as stated in the contract. Citibank is now saying that they investigated fraud and if I had a dispute with the amount the information should have gone to their billing dispute department. I don't understand why they did not send it to billing dispute upon receipt of all documents. Now".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating it would have been clear without doubt that this vendor was not due more than a {$100.00} feed and they allowed this vendor to steal {$1100.00} so they should be liable.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
it would have been clear without doubt that this vendor was not due more than a {$100.00} feed and they allowed this vendor to steal {$1100.00} so they should be liable.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
it would have been clear without doubt that this vendor was not due more than a {$100.00} feed and they allowed this vendor to steal {$1100.00} so they should be liable.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has a 0% timely response rate to CFPB complaints.
The most common issue reported against it would have been clear without doubt that this vendor was not due more than a {$100.00} feed and they allowed this vendor to steal {$1100.00} so they should be liable.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK is "if I were to be liable for anything based on the contract the most that should have been processed on my credit card was the {$100.00} as stated in the contract. Citibank is now saying that they investigated fraud and if I had a dispute with the amount the information should have gone to their billing dispute department. I don't understand why they did not send it to billing dispute upon receipt of all documents. Now" in the "Citibank still reversed the payment and has paid the company {$1200.00}. The company never procured a driver so they were not due anything" product category.
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