Total complaints
1
Filed since Sinc
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows it was the most practical option. I then spoke to a supervisor at XXXX he said the change to electronic statements was made at the beginning of XXXX not when it was opened's complaint history from CFPB public records. 1 consumers have filed complaints since Sinc. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Sinc
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How it was the most practical option. I then spoke to a supervisor at XXXX he said the change to electronic statements was made at the beginning of XXXX not when it was opened's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| only to see fees and interest for unpaid balance. I immediately contacted XXXX ( XXXX XXXX ) to get an explanation. I was told on separate calls in the months of XX/XX/XXXX | 1 |
| State | Complaints |
|---|---|
| this was different from the information I received for the initial rep I just spoke with. He also said that tech support at XXXX XXXX saw an error on the email statements | 1 |
| Issue | Complaints |
|---|---|
| and XX/XX/XXXX that the statements were sent out electronically/ email. Today XX/XX/XXXX I spoke with a customer service rep that said my account was only electronic statements since I opened it | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
it was the most practical option. I then spoke to a supervisor at XXXX he said the change to electronic statements was made at the beginning of XXXX not when it was opened has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Sinc, and the most recent logged activity is Since the , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, it was the most practical option. I then spoke to a supervisor at XXXX he said the change to electronic statements was made at the beginning of XXXX not when it was opened reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "only to see fees and interest for unpaid balance. I immediately contacted XXXX ( XXXX XXXX ) to get an explanation. I was told on separate calls in the months of XX/XX/XXXX", and the single most common underlying issue is "and XX/XX/XXXX that the statements were sent out electronically/ email. Today XX/XX/XXXX I spoke with a customer service rep that said my account was only electronic statements since I opened it".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating it was the most practical option. I then spoke to a supervisor at XXXX he said the change to electronic statements was made at the beginning of XXXX not when it was opened: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
it was the most practical option. I then spoke to a supervisor at XXXX he said the change to electronic statements was made at the beginning of XXXX not when it was opened has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
it was the most practical option. I then spoke to a supervisor at XXXX he said the change to electronic statements was made at the beginning of XXXX not when it was opened has a 0% timely response rate to CFPB complaints.
The most common issue reported against it was the most practical option. I then spoke to a supervisor at XXXX he said the change to electronic statements was made at the beginning of XXXX not when it was opened is "and XX/XX/XXXX that the statements were sent out electronically/ email. Today XX/XX/XXXX I spoke with a customer service rep that said my account was only electronic statements since I opened it" in the "only to see fees and interest for unpaid balance. I immediately contacted XXXX ( XXXX XXXX ) to get an explanation. I was told on separate calls in the months of XX/XX/XXXX" product category.
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