Total complaints
1
Filed since Subs
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows it was permanent and final's complaint history from CFPB public records. 1 consumers have filed complaints since Subs. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Subs
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How it was permanent and final's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I received multiple notices from Citibank that it had decided to make the {$48.00} conditional credit permanent and final : 1 ) an email dated XX/XX/XXXX with a headline in all caps CONFIRMATION '' stating : Your conditional credit [ of {$48.00} ] is now permanent. There's nothing more you need to do. '' ( attached ) 2 ) a document dated XX/XX/XXXX stating : We are pleased to let you know that your dispute has been resolved -- your {$48.00} conditional credit is now permanent. There's nothing more you need to do. '' ( attached ) 3 ) a XXXX billing statement dated approximately XX/XX/XXXX | 1 |
| State | Complaints |
|---|---|
| by Citibank 's own multiple representations ; and 2 ) I have never denied that the merchant issued me a {$48.00} credit on XX/XX/XXXX | 1 |
| Issue | Complaints |
|---|---|
| Citibank reneged on this promised permanent and final credit in a statement dated XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
it was permanent and final has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Subs, and the most recent logged activity is Subsequent, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, it was permanent and final reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received multiple notices from Citibank that it had decided to make the {$48.00} conditional credit permanent and final : 1 ) an email dated XX/XX/XXXX with a headline in all caps CONFIRMATION '' stating : Your conditional credit [ of {$48.00} ] is now permanent. There's nothing more you need to do. '' ( attached ) 2 ) a document dated XX/XX/XXXX stating : We are pleased to let you know that your dispute has been resolved -- your {$48.00} conditional credit is now permanent. There's nothing more you need to do. '' ( attached ) 3 ) a XXXX billing statement dated approximately XX/XX/XXXX", and the single most common underlying issue is "Citibank reneged on this promised permanent and final credit in a statement dated XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating it was permanent and final: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
it was permanent and final has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
it was permanent and final has a 0% timely response rate to CFPB complaints.
The most common issue reported against it was permanent and final is "Citibank reneged on this promised permanent and final credit in a statement dated XX/XX/XXXX" in the "I received multiple notices from Citibank that it had decided to make the {$48.00} conditional credit permanent and final : 1 ) an email dated XX/XX/XXXX with a headline in all caps CONFIRMATION '' stating : Your conditional credit [ of {$48.00} ] is now permanent. There's nothing more you need to do. '' ( attached ) 2 ) a document dated XX/XX/XXXX stating : We are pleased to let you know that your dispute has been resolved -- your {$48.00} conditional credit is now permanent. There's nothing more you need to do. '' ( attached ) 3 ) a XXXX billing statement dated approximately XX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.