Total complaints
1
Filed since > >
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows it shows I owed $ 70K+ on an original note of $ XXXX from XX/XX/XXXX.'s complaint history from CFPB public records. 1 consumers have filed complaints since > > . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since > >
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How it shows I owed $ 70K+ on an original note of $ XXXX from XX/XX/XXXX.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| offering modification assistance to help stay in the house | 1 |
| Issue | Complaints |
|---|---|
| that has represented the servicers for years. The letters showed reinstatement was {$27000.00}. I called in to Mr. Cooper and asked for a loan modification. I was denied. I could not understand why and the agent would not tell me. This did not sit well with me and I called back Tuesday and spoke with an agent in the loan modification department and told her that I needed help to stay in my family home | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
it shows I owed $ 70K+ on an original note of $ XXXX from XX/XX/XXXX. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to > > , and the most recent logged activity is > > I rece, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, it shows I owed $ 70K+ on an original note of $ XXXX from XX/XX/XXXX. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "offering modification assistance to help stay in the house", and the single most common underlying issue is "that has represented the servicers for years. The letters showed reinstatement was {$27000.00}. I called in to Mr. Cooper and asked for a loan modification. I was denied. I could not understand why and the agent would not tell me. This did not sit well with me and I called back Tuesday and spoke with an agent in the loan modification department and told her that I needed help to stay in my family home".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating it shows I owed $ 70K+ on an original note of $ XXXX from XX/XX/XXXX.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
it shows I owed $ 70K+ on an original note of $ XXXX from XX/XX/XXXX. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
it shows I owed $ 70K+ on an original note of $ XXXX from XX/XX/XXXX. has a 0% timely response rate to CFPB complaints.
The most common issue reported against it shows I owed $ 70K+ on an original note of $ XXXX from XX/XX/XXXX. is "that has represented the servicers for years. The letters showed reinstatement was {$27000.00}. I called in to Mr. Cooper and asked for a loan modification. I was denied. I could not understand why and the agent would not tell me. This did not sit well with me and I called back Tuesday and spoke with an agent in the loan modification department and told her that I needed help to stay in my family home" in the "offering modification assistance to help stay in the house" product category.
Read our methodology — how this data is sourced, computed, and verified.