it's either the full amount or zero - for the excess tax we did NOT owe - and we only got them to fix it in XXXX! They charged us an extra {$500.00} for months - thank god we can afford that. What happens to people who can't? There's still a fee sitting on there that I refuse to pay from this - me trying to figure out why I was being so ridiculously overcharged and again getting no responses - they need to make this right. When there is a big problem

What the CFPB Record Shows About it's either the full amount or zero - for the excess tax we did NOT owe - and we only got them to fix it in XXXX! They charged us an extra {$500.00} for months - thank god we can afford that. What happens to people who can't? There's still a fee sitting on there that I refuse to pay from this - me trying to figure out why I was being so ridiculously overcharged and again getting no responses - they need to make this right. When there is a big problem

it's either the full amount or zero - for the excess tax we did NOT owe - and we only got them to fix it in XXXX! They charged us an extra {$500.00} for months - thank god we can afford that. What happens to people who can't? There's still a fee sitting on there that I refuse to pay from this - me trying to figure out why I was being so ridiculously overcharged and again getting no responses - they need to make this right. When there is a big problem has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Simi, and the most recent logged activity is Similarly, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, it's either the full amount or zero - for the excess tax we did NOT owe - and we only got them to fix it in XXXX! They charged us an extra {$500.00} for months - thank god we can afford that. What happens to people who can't? There's still a fee sitting on there that I refuse to pay from this - me trying to figure out why I was being so ridiculously overcharged and again getting no responses - they need to make this right. When there is a big problem reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and shockingly", and the single most common underlying issue is "we had to file to keep our 4 % tax residential rate. Instead of giving us the correct rate".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating it's either the full amount or zero - for the excess tax we did NOT owe - and we only got them to fix it in XXXX! They charged us an extra {$500.00} for months - thank god we can afford that. What happens to people who can't? There's still a fee sitting on there that I refuse to pay from this - me trying to figure out why I was being so ridiculously overcharged and again getting no responses - they need to make this right. When there is a big problem: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.